Printable PDFSalesforce Certified OmniStudio Consultant Exam (SU21): OMNISTUDIO-CONSULTANT
Vendor: Salesforce
Certifications: Salesforce Consultant
Exam Name: Salesforce Certified OmniStudio Consultant Exam (SU21)
Exam Code: OMNISTUDIO-CONSULTANT
Total Questions: 109 Q&As
Last Updated: Nov 21, 2022
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OMNISTUDIO-CONSULTANT Online Practice Questions and Answers
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following
actions:
Present the user with a customer satisfaction question that allows them to select one option from a 1-5
satisfaction rating.
Create a case for an account team member to follow up.
Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements?
A. Radio Group, Remote Action, and Messaging Action
B. Multi-Select, Remote Action, and Email Action
C. Radio Group, DataRaptor Post Action, and Email Action
D. Edit Block, DataRaptor Post Action, and Messaging Action
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers
A. Calculation Matrix
B. DataRaptor Transform
C. DataRaptor Extract
D. Calculation Procedure
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
A. Specific FlexCards with Actions for each type of Contact
B. Multiple OmniStudio Actions that invoke separate OmniScripts
C. Single FlexCard with an Action to invoke an OmniScript
D. Single OmniStudio Action that invokes separate Omniscripts
Success Stories
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