Vendor: Salesforce
Certifications: Service Cloud Consultant
Exam Name: Salesforce Certified Service cloud consultant (WI22)
Exam Code: SERVICE-CLOUD-CONSULTANT
Total Questions: 378 Q&As
Last Updated: Jun 26, 2022
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CertBus Has the Latest SERVICE-CLOUD-CONSULTANT Exam Dumps in Both PDF and VCE Format
SERVICE-CLOUD-CONSULTANT Online Practice Questions and Answers
Which two capabilities of Salesforce Knowledge ensure accurate content in Articles? Choose 2 answers
A. Data Category to assign an Article Type to a Reviewer
B. Validation Rules for Article Types to verify all fields during creation
C. Knowledge Action to Publish an Article once the Article is approved
D. Approval Process that assigns an Article to a Reviewer Queue
UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them. Which metric should UC consider when designing the contact center? Choose 2 answers.
A. Number of outbound calls per day
B. Number of closed cases
C. Number of lead referrals
D. Number of attempts to contact
Universal Containers has Technical Support and general Customer Service teams that use unique Service Console applications. Which two configurations should a Consultant use when deploying the console? Choose 2 answers
A. Assign users to a Permission Set granting the Service User license.
B. Assign users to a Permission Set with access to the service console app.
C. Assign users the Service User license on their User record.
D. Assign users to a Public Group with access to the service console app.
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