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SERVICE-CLOUD-CONSULTANT Questions and Answers

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Salesforce Certified Service cloud consultant (WI22): SERVICE-CLOUD-CONSULTANT

Rating: 4.5

Vendor: Salesforce

Certifications: Service Cloud Consultant

Exam Name: Salesforce Certified Service cloud consultant (WI22)

Exam Code: SERVICE-CLOUD-CONSULTANT

Total Questions: 378 Q&As

Last Updated: Jun 26, 2022

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Salesforce SERVICE-CLOUD-CONSULTANT Last Month Results

849
Successful Stories of Salesforce SERVICE-CLOUD-CONSULTANT Exam
95.6%
High Score Rate in Actual Salesforce Exams
94.5%
Same Questions from the Latest Real Exam

SERVICE-CLOUD-CONSULTANT Online Practice Questions and Answers

Questions 1

Which two capabilities of Salesforce Knowledge ensure accurate content in Articles? Choose 2 answers

A. Data Category to assign an Article Type to a Reviewer

B. Validation Rules for Article Types to verify all fields during creation

C. Knowledge Action to Publish an Article once the Article is approved

D. Approval Process that assigns an Article to a Reviewer Queue

Show Answer
Questions 2

UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them. Which metric should UC consider when designing the contact center? Choose 2 answers.

A. Number of outbound calls per day

B. Number of closed cases

C. Number of lead referrals

D. Number of attempts to contact

Show Answer
Questions 3

Universal Containers has Technical Support and general Customer Service teams that use unique Service Console applications. Which two configurations should a Consultant use when deploying the console? Choose 2 answers

A. Assign users to a Permission Set granting the Service User license.

B. Assign users to a Permission Set with access to the service console app.

C. Assign users the Service User license on their User record.

D. Assign users to a Public Group with access to the service console app.

Show Answer More Questions

Success Stories

Omar

  • Netherlands
  • Jun 28, 2022
  • Rating: 4.2 / 5.0

Thanks for your help. I passed my exam yesterday with the full points! Great job.


Stein

  • France
  • Jun 26, 2022
  • Rating: 5.0 / 5.0

Great Read, everything is clear and precise. I always like to read over the new dumps as it is always good to refresh. Again this is a great study guide, it explains everything clearly, and is written in a way that really get the concepts across.


Miles

  • Egypt
  • Jun 25, 2022
  • Rating: 4.3 / 5.0

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Banne

  • Nigeria
  • Jun 22, 2022
  • Rating: 4.8 / 5.0

took the exams yesterday and passed. I was very scared at first because the labs came in first so I was spending like 10 to 13mins so I started rushing after the first three labs thinking that I will have more labs. I ended up finishing the exam in an hour..d dumps are valid. I tink there is a new lab. good success


XYZ

  • Slovenia
  • Jun 21, 2022
  • Rating: 4.7 / 5.0

I have met the same question like this material in the exam. I haven't notice any new question. Thanks. Good luck to all!


Storm

  • United States
  • Jun 21, 2022
  • Rating: 5.0 / 5.0

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  • United States
  • Jun 21, 2022
  • Rating: 5.0 / 5.0

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Seth

  • South Africa
  • Jun 19, 2022
  • Rating: 5.0 / 5.0

Very good dumps. It helps alot on my study. It has a lot more than we should know for the exam but these info is good to know for your career.


zyz

  • India
  • Jun 19, 2022
  • Rating: 5.0 / 5.0

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Zouleha

  • United States
  • Jun 19, 2022
  • Rating: 5.0 / 5.0

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