Printable PDFSalesforce SERVICE-CLOUD-CONSULTANT dumps - 100% Pass Guarantee!
Vendor: Salesforce
Certifications: Salesforce Certifications
Exam Name: Salesforce Certified Service cloud consultant
Exam Code: SERVICE-CLOUD-CONSULTANT
Total Questions: 409 Q&As ( View Details)
Last Updated: Mar 15, 2025
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SERVICE-CLOUD-CONSULTANT Q&A's Detail
| Exam Code: | SERVICE-CLOUD-CONSULTANT |
| Total Questions: | 409 |
| Single & Multiple Choice | 409 |
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SERVICE-CLOUD-CONSULTANT Online Practice Questions and Answers
Which three features should a Consultant recommend to allow a customer to resolve issues through self-service? Choose 3 answers
A. Customer Community
B. Web -to -Case
C. Live Agent
D. Knowledge Base
E. Chatter Answers
Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?
A. Enable social profile and add workflow rules to the contact object
B. Use Twitter-to-Case and add workflow rules to the case object
C. Enable social profile and add assignment rules to the case object
D. Use the routing queues provided with Salesforce for Twitter and Facebook
A contact center manager is looking for ways to overall cost per case.
What Salesforce metrics should the contact center manager evaluate? (Choose 2)
A. Average number of activities per case
B. Average number of articles attached to a case
C. Total number of cases by origin
D. Average customer satisfaction score by case
Cloud Kicks has millions of customers. Only a small percentage of the customers have existing Contact records in Salesforce The customer's email address is used to populate details from another system and enrich the Contact record.
A service center uses multiple channels to support customers, including phone, Email-to- Case, and Web-to-Case. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience.
What is the recommended method to consistently capture new caller details?
A. Use a global quick action to capture details.
B. Use an auto-launched flow to capture details.
C. Use a new customer Path on Contact to capture details.
D. Use Open CTI with Pop to flow to capture details.
Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify their order and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement?
A. Computer Telephony Integration
B. Interactive Voice Response
C. Automatic Call Distribution
D. Order Management System
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Salesforce SERVICE-CLOUD-CONSULTANT exam official information: Candidates should be able to successfully design and implement maintainable and scalable Service Cloud solutions that meet customer business requirements and contribute to their long-term success.
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