Home > Guarantee & Policy

Guarantee & Policy

CertBus Guarantee

Am I qualified for a refund & how to claim for a refund?

If customers fail the corresponding exam using our products, they can enjoy full money back in 60 days after the purchase of our product, and enjoy Product Exchange guaranteed policy in 60 days after the purchase. Please contact our customer service before you want to claim an exchange or refund.

Notice: The money-back-guarantee is not applicable in the following situations:

1. One fails the exam within 7 days after the purchase. Although our Questions & Answers are complete enough for you to understand all the knowledge points, less than 7 days is too short for you to learn it well.

2. Not corresponding exams. We only ensure refunds for those who buy our product and fail the corresponding exams in 60 days. If you failed not corresponding exams, you will not apply for a refund or exchange.

3. If you have changed your purchased exam on our site and failed the newly changed exam, you are not qualified for a refund.

4. Orders out of date. (Expired orders).

5. Different person. (Candidate's name is different from payer's name.)

6. Bundles or Premium Program. (You will not be qualified for a refund if you have purchased bundles or a premium program.)

7. The Guarantee Policy does not apply to CISSP, EMC, HP, PMP, SSCP, SAP, and GIAC exams as we only provide the practice questions for these.

8. The Guarantee Policy does not apply to RHCSA, RHCE, CCIE Lab, and OCM Lab exams as these are hands-on lab exams. (We offer actual lab questions but you need to understand and master it.)

For those who give up a full refund, we would like to offer one free study material exchange (the exchanged material is not qualified for a refund anymore). If other cases that are not on the list appear, we Reserve Final Interpretation Rights.

How to Claim a Refund or Exchange?

If you want to claim a refund or exchange, we suggest you contact our customer support first. We may request you to provide your result report to prove your failure of the exam and your registration recipe to prove you are the candidate. Please provide all documents requested. Thanks for your understanding.