Salesforce FIELD-SERVICE-CONSULTANT dumps - 100% Pass Guarantee!

At universal containers the service territory member's time zone is one hour behind the service territory time zone.

How should the consultant ensure proper scheduling and optimization for the member?

A. Add one hour to the start and end times on the service territory.

B. Add one hour to the start and end times on the service territory member's operating hours.

C. Change the time zone on the service territory member's user record to match the service territory's time zone.

D. Subtract one hour from the start and end times on the service territory.

Universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.

How should a consultant implement the requirement?

A. Set the individual technicians as capacity-based service resources.

B. Create the individual technicians as service crew members.

C. Create the contractor manager as a crew service resource.

D. Set the contractor manager as a capacity-based service resource.

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

A. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

B. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

Universal containers wants to report on the volume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement?

A. A work order related list on asset

B. A custom installation date field on products consumed

C. Field history tracking on asset

D. The standard installation date field on asset

Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician.

How should consultants meet these requirements?

A. Work order will have multiple service appointments. Each service appointment will be linked to the asset

B. Each account will have a service appointment that will represent the work to be done at customer site

C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

D. Each asset will have a service appointment that will represent work order needed each machine