FIELD-SERVICE-CONSULTANT Online Practice Questions and Answers

Each container consists of multiple parts that are tracked by assets records.

Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges.

How should consultants configure the field service lightning to track the work performed?

A. Create a work to type automatically create relevant line time for each asset

B. Create a work order and work order line item for each asset being serviced

C. Create a work order for all assets being serviced and work order line item for each product consumed

D. Create a work order for each asset being serviced

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.

Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?

Choose 2 answers

A. Set the Service Appointment to Dispatch in Field Service Settings.

B. Enable Drip Feed Dispatching in Field Service Settings.

C. Set the Number of Services to Drip Feed on the Service Territory.

D. Enable Sharing of Dispatched Service Appointments.

Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

A. Products Required for Service Resources

B. Products Required for Service Appointments

C. Products Required for Work Order Line Items

D. Products Required for Work Orders

Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

A. Set up Service Locations, Set up Location Skills, Define Work Types

B. Define Work Types, Define Work Order Status, Set up Resource Skills

C. Define Skills, Set up Skill Requirements, and Set up Resources Skills

D. Set up Skill Requirements, Define Work Types, Set up Routing Rules.

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

A. Field service mobile app

B. Salesforce mobile app

C. Work Order records cannot be updated on a mobile device

D. Salesforce Touch

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.

B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.

C. Create two Service Appointments and schedule them to the same Resource.

D. Create one Service Appointment and schedule it to two different Resources.

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

A. Establish a Preventative Maintenance program for their install base.

B. Integrate IoT data from their install base to detect asset issues.

C. Launch a feedback survey to their install base and follow up on results.

D. Review existing contracts for obsolete provisions and requirements.

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

A. Barcode

B. Formula

C. Text

D. Number

Northern trail outfitters (N T O) wants to automatically dispatch a technician's next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.

What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

A. Create an apex trigger.

B. Build a workflow rule.

C. Configure an auto dispatch schedule job.

D. Enable drip feed dispatch.

Optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the

issue.

The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.

Which two conditions should make the consultant consider setting the optimizer too high?

Choose 2 answers

A. The scheduling policy used field is blank

B. The scheduling policy is producing too many candidates that qualify for each service appointment

C. Most service appointment have the same priority

D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.

Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

A. Add the Work Order Quick Action on the Case.

B. Use Work Types to achieve pre-defined templates.

C. Add the Work Order Quick Action on the Account.

D. Use Record Types to achieve pre-defined templates.

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

A. Use the Assets without Products report.

B. Enable and customize the View Asset Hierarchy action.

C. Create custom reports and reference the Parent Asset and Root Asset fields.

D. Use standard reports and reference the Parent Asset and Root Asset fields.

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

A. Update the Service Appointment Status field.

B. Update the Service Appointment field "In Jeopardy."

C. Update the Service Appointment Chatter feed.

D. Reschedule the Service Appointment for later.

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.

Which two sharing options are available for these Service Appointments?

Choose 2 answers

A. A Service Appointment can be shared by clicking Sharing on the record.

B. The Service Appointment's parent record can be shared with the assigned resource.

C. Auto-generated scheduled Service Appointments will be shared with resources.

D. Make the dispatcher the assigned resource on the Service Appointments.

Universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories. Which two settings should a consultant enable to ensure the service appointments are dispatched correctly?

A. Set the number of services to drip feed on the service territories

B. Set the service appointment to dispatch in the field service settings

C. Enable sharing or dispatch service appointments

D. Enable drip feed dispatching in field service settings