Printable PDFSalesforce CRT-261 dumps - 100% Pass Guarantee!
Vendor: Salesforce
Certifications: Service Cloud Consultant
Exam Name: Certification Preparation for Service Cloud Consultant
Exam Code: CRT-261
Total Questions: 253 Q&As ( View Details)
Last Updated: Apr 19, 2024
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CRT-261 Q&A's Detail
| Exam Code: | CRT-261 |
| Total Questions: | 253 |
| Single & Multiple Choice | 253 |
CertBus Has the Latest CRT-261 Exam Dumps in Both PDF and VCE Format
- Salesforce_certbus_CRT-261_by_MARILYN_PRASCILLA_226.pdf
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- Salesforce_certbus_CRT-261_by_gorgeous_207.pdf
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- Salesforce_certbus_CRT-261_by_FD_226.pdf
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- Salesforce_certbus_CRT-261_by_Himanshu_Sharma_213.pdf
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- Salesforce_certbus_CRT-261_by_Behi_248.pdf
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CRT-261 Online Practice Questions and Answers
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below: Support attachments up to 30 MB per inquiry Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons for approved cases. What should a consultant recommend to manage this process using Service Cloud?
A. Enable the self-service portal to generate logins for the hospital staff by region.
B. Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.
C. Design a custom object to track credit requests and route them regionally using assignment rules
D. Use cases to track the credit requests and route than to regional teams using assignment rules
Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce)
whenever cases are created or updated by contact center agents. UC does NOT want to use any
customized code to accomplish this.
Which solution should a Consultant recommend?
A. RESTful services with GET, POST, or PUT
B. Workflow-driven outbound messaging
C. Schedule batch Apex processing job
D. Visualforce page APEX SOAP async callout
Universal Containers wants to import articles from a previous database into their new Salesforce Knowledge Implementation. Many of their "How To" articles have images that must be migrated. Which statement is true about migrating images into Salesforce Knowledge?
A. Ensure that each image does NOT exceed the maximum of 25 MB
B. Upload the images into Salesforce prior to importing the articles
C. Convert all images to .jpeg, as this is the only supported file type
D. Include images in an .html file using the image tag and src attribute
Universal Containers plans to migrate its existing knowledge base into Salesforce Knowledge.
Which three statements must be considered?
Choose three answers
A. A separate .csv import file is uploaded for each data category
B. Attachments and .html files must be referenced in a corresponding .zip file
C. Each article must be associated to an article type
D. One .csv import file is uploaded for all article types
E. A separate .csv import file is uploaded for each article type
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