Vendor: Salesforce
Certifications: Service Cloud Consultant
Exam Name: Certification Preparation for Service Cloud Consultant
Exam Code: CRT-261
Total Questions: 253 Q&As
Last Updated: Jun 27, 2022
Note: Product instant download. Please sign in and click My account to download your product.
CertBus Has the Latest CRT-261 Exam Dumps in Both PDF and VCE Format
CRT-261 Online Practice Questions and Answers
A company receives support requests through a variety of email addresses and web forms for different
parts of the business.
Which feature combination will ensure that cases are efficiently handled by the most appropriate
representatives?
A. Case Assignment Rules, Queues, Chatter Groups, Live Agent
B. Case Assignment Rules, Queues, Public Groups, Omni-Channel
C. Escalation Rules, Queues, Chatter Groups, Omni-Channel
D. Escalation Rules, Queues, Public Groups, Live Agent
A contact center agent wants to leverage subject matter experts (SMEs) on Chatter to resolve a complex issue for a customer. What is the recommended solution to increase the involvement of SMEs and track the case to completion in Chatter?
A. Follow the SMEs to receive automatic updates when they add case comments
B. Bookmark all the comments related to the issue from SMEs
C. Use hashtag (#) to track the customer case and SMEs comments
D. @mention the SMEs on the case Chatter feed and follow the case
What can universal containers do to reduce costs and immediately improve contact center agent productivity choose 2
A. Streamline the agent interface.
B. Enable templates for written responses.
C. Offer supports through Facebook and twitter.
D. Implement team productivity dashboards.
Bryon
One new question in the exam. 100% valid dumps. Passed my exam with full score. Thanks so much for your valid questions and accurate answers. I will recommend this to all my friends. One suggestion: it will be greater if you can send the unlocked version earlier. Anyway, you've done a great job. Thanks again.
Sunday
I passed my test today. there were some questions that were not from this PREP . I would say around 5 of them. but anyway helped me a lot. owe u a coffee !!!
Kim
I appreciated this dumps not only because it helped me pass the exam, but also because I learned much knowledge and skills. Thanks very much.
Nicholas
They update the questions few days ago after my exam. I download the new version and find there are new questions I met in my exam. If you really want to pass your exam with the latest questions, choose them.
Leroy C Ferguson
I recommend this dumps. I think their questions are up to date and their answers are accurate. I prepare for my exam with their material only and passed my exam easily. I got about 2 new questions in my exam. One is about IPS and the other is about Endpoint Security. They are not so hard so I think I answered that correctly. I passed my exam with 89%. Answered some questions wrong. But never mind. The aim is to pass the exam and aim fulfilled. Strongly recommend.
PassIT
i cannot image that i would pass the exam with so high score, thanks for this dumps. Recommend.
Nick
This is the one to turn to for your {sku} exam. I run a training company that teaches 10 - 20 people in certificate exam courses a month and these are the practice that we always hand out with the course. The information is concise and to the point. Everything that you need to know for your exam is contained in these questions. This is not a very tough exam but requires many months of studying, but the end result is well worth it.
Lloyd
This {sku} exam dump is useful and helpful, I also introduced it to my good friend. Now, we passed the exam together. Thanks for this dumps.
Nathen
Passed today......... Thanks a lot guys! I only Study your manuals and sims. Valid dumps! Good luck to u all~!
_q_
Do not reply on a dumps to pass the exam.
Utilize GNS3 or real equipment to learn the technology.
Please do not degrade the value of this Cisco Cert.
Experience Certbus exam material in PDF version.
Simply submit your e-mail address
below to get started with our PDF real exam demo of your
Salesforce CRT-261 exam.
Instant download
Latest update demo according to real exam