CRT-261 Questions and Answers

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Certification Preparation for Service Cloud Consultant: CRT-261

Rating: 4.7

Vendor: Salesforce

Certifications: Service Cloud Consultant

Exam Name: Certification Preparation for Service Cloud Consultant

Exam Code: CRT-261

Total Questions: 253 Q&As

Last Updated: Jun 27, 2022

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Salesforce CRT-261 Last Month Results

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Successful Stories of Salesforce CRT-261 Exam
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High Score Rate in Actual Salesforce Exams
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Same Questions from the Latest Real Exam

CRT-261 Online Practice Questions and Answers

Questions 1

A company receives support requests through a variety of email addresses and web forms for different

parts of the business.

Which feature combination will ensure that cases are efficiently handled by the most appropriate

representatives?

A. Case Assignment Rules, Queues, Chatter Groups, Live Agent

B. Case Assignment Rules, Queues, Public Groups, Omni-Channel

C. Escalation Rules, Queues, Chatter Groups, Omni-Channel

D. Escalation Rules, Queues, Public Groups, Live Agent

Show Answer
Questions 2

A contact center agent wants to leverage subject matter experts (SMEs) on Chatter to resolve a complex issue for a customer. What is the recommended solution to increase the involvement of SMEs and track the case to completion in Chatter?

A. Follow the SMEs to receive automatic updates when they add case comments

B. Bookmark all the comments related to the issue from SMEs

C. Use hashtag (#) to track the customer case and SMEs comments

D. @mention the SMEs on the case Chatter feed and follow the case

Show Answer
Questions 3

What can universal containers do to reduce costs and immediately improve contact center agent productivity choose 2

A. Streamline the agent interface.

B. Enable templates for written responses.

C. Offer supports through Facebook and twitter.

D. Implement team productivity dashboards.

Show Answer More Questions

Success Stories

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  • PORTERSVILLE
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  • London
  • Jun 26, 2022
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  • Jun 24, 2022
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  • Jun 23, 2022
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_q_

  • United States
  • Jun 20, 2022
  • Rating: 4.9 / 5.0

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Utilize GNS3 or real equipment to learn the technology.

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