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B2C-SOLUTION-ARCHITECT Dumps

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Vendor: Salesforce

Certifications: Architect Exams

Exam Name: Salesforce Certified B2C Solution Architect

Exam Code: B2C-SOLUTION-ARCHITECT

Total Questions: 152 Q&As ( View Details)

Last Updated: May 18, 2024

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B2C-SOLUTION-ARCHITECT Q&A's Detail

Exam Code: B2C-SOLUTION-ARCHITECT
Total Questions: 152
Single & Multiple Choice 152

B2C-SOLUTION-ARCHITECT Online Practice Questions and Answers

Questions 1

Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a

service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.

What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

A. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact

B. Check the field-level security for nationalParks is set to read only

C. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce

D. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API

Show Answer
Questions 2

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.

Which two reasons should a Solution Architect use to justify those recommendations?

Choose 2 answers

A. Mobile Connect lacks integration with the service agent console without Digital Engagement

B. Mobile Connect only supports outbound messaging in selected countries

C. Social Studio does not support 1:1 messaging on the apps listed in the scenario

D. Social Studio is limited to listening to social channel and not responding

Show Answer
Questions 3

A university has several branded schools scattered across different colleges. Each of which has its own finances, business processes, and strategies for engaging students. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs. They are looking for art environment strategy across their potential purchases of Salesforce and Marketing Cloud.

What should a Solution Architect recommend to meet their needs?

A. Marketing Cloud and Marketing cloud Connect across multiple connected Salesforce orgs

B. Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing cloud Connect

C. Marketing Cloud with multiple business units and a single, consolidated Salesforce org spanning all departments

D. Marketing Cloud and a single, consolidated Salesforce org spanning all departments

Show Answer
Questions 4

Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.

Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?

A. Service Cloud Email Service

B. Marketing Cloud Journey Event

C. Marketing Cloud Triggered Send

D. Commerce Cloud Email Service

Show Answer
Questions 5

A US-based pet superstore wants to build a stronger relationship with their customers by offering an ominichannel, seamless experience at each customer interaction. Currently, they have over 1,500 stores, and numerous pet websites, services, and applications that are siloed, which is a major functional pain point. Recently, they purchased Service Cloud and B2C Commerce and want to integrate their systems as part of their digital transformation.

Which design and approach should a Solution Architect recommend for a robust and scalable multi-cloud integration?

A. Implement an integration solution using an outbound messaging design pattern and Salesforce Connect as the integration approach, to connect the multiple clouds and on- premises applications.

B. Implement a custom integration solution using lightweight middleware tools like Jitterbit or Talend.

C. Build an application network by adopting an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable API building blocks.

D. Build multiple point-to-point application integrations connecting the multi-cloud and on- premises applications using SOA (Service-Oriented Architecture) and SOAP web services.

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Salesforce B2C-SOLUTION-ARCHITECT exam official information: For individuals who design and deliver multi-cloud solutions on the Salesforce Platform that power personalized, frictionless customer experiences that maximize business value.