Vendor: Avaya
Certifications: ACIS-7392
Exam Name: Avaya Aura Call Center Elite Implementation Exam
Exam Code: 7392X
Total Questions: 61 Q&As ( View Details)
Last Updated: Apr 26, 2024
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VCE
Avaya 7392X Last Month Results
7392X Q&A's Detail
Exam Code: | 7392X |
Total Questions: | 61 |
Single & Multiple Choice | 61 |
CertBus Has the Latest 7392X Exam Dumps in Both PDF and VCE Format
7392X Online Practice Questions and Answers
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS enabled, which software mechanism is used for queuing?
A. Agent IDs
B. VDNs
C. Agent Stations
D. Skills
A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent.
Which mechanism controls what happens while the customer is waiting in the queue?
A. Agent Stations
B. Vectors
C. Skills
D. Hunt Groups
Which component provides audio support in Avaya Aura?Call Center Elite?
A. System Manager
B. Communication Manager
C. Avaya Aura?Media Server
D. S8300 Server Blade
Which option describes a feature access code?
A. any group of 1 to 4 digits which can include asterisk (*) and pound (#) signs at the beginning
B. any group of 1 to 6 digits
C. any group of 1 to 4 digits where an *(asterisk) can appear anywhere
D. any group of digits and asterisks (*) or pound signs (#)
Direct Agent calls are not getting counted correctly in the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?
A. Class of Restriction (COR)
B. Class of Service (COS)
C. skill-level
D. ead-mia
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