Vendor: Avaya
Certifications: ACDS-3382
Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design
Exam Code: 33820X
Total Questions: 64 Q&As ( View Details)
Last Updated: Apr 25, 2024
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VCE
Avaya 33820X Last Month Results
33820X Q&A's Detail
Exam Code: | 33820X |
Total Questions: | 64 |
Single & Multiple Choice | 64 |
CertBus Has the Latest 33820X Exam Dumps in Both PDF and VCE Format
33820X Online Practice Questions and Answers
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
A. MS SQL 2016
B. MS Windows Server 2016
C. MS Windows Server 2012
D. Microsoft.NET Framework R4.7.2
E. MS SQL 2017
Call Center Elite has the same deployment flexibility as Avaya Aura?Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
A. Multiple Server-Multiple VMS
B. Multiple Servers with Single VMS
C. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
D. CM Server Separation
From a migration standpoint, when implementing Avaya Oceana?and Avaya AnalyticsTM, what are three ways that Avaya preserves the customer's Investment? (Choose three.)
A. By using the benefit of Avaya IX'M Workforce Engagement
B. By using the benefit of Call Center Elite
C. By using the benefit of Avaya Call Management System
D. By using the benefit of Avaya Proactive Contact
E. By using the benefit of Avaya Aura?Contact Center
An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
A. 500
B. 600
C. 700
D. 800
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
A. Tl/El
B. Analog
C. SIP
D. AACC
E. CTI
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Only two new questions in my exam. All others were learned in the dumps. I do not just prepare for the exam using dumps. I also joined the training courses for about 10 days. The questions are valid. All answers are correct, too. Questions may change in the real exam so you need to read that carefully. So you really need to pay attention to the real question especially the sequence of the options.
Passed with high score today. Only get 2 new Qs and some Qs are variant of the Qs in this dumps,but they just changed server names or the orders of the options of the case.Good luck you all.
Passed yesterday..more than 75% questions came from this dumps.. So happy.
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