7392X Online Practice Questions and Answers

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

A. 5

B. 1

C. 2

D. 3

E. 7

How can an installer identify if a customer has the Avaya Aura?Call Center Elite package?

A. Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

B. Check the System-Parameters Customer-Options Form and search for the EAS field.

C. Check the Feature-Related System Parameters and search for the Call Center Elite field.

D. Check the System-Parameters Customer-Options Form and search for the Call Center Elite field.

A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent's telephone.

Which call center feature provides this capability?

A. Redirection on No Answer (RONA)

B. Forced Agent Logout form the After Call Work (ACW) mode

C. Adjunct Routing

D. Variable in Vectors

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

A. Service Level Maximizer (SLM) can be used as an agent-based call distribution type.

B. Service Level Maximizer (SLM) can be used as a skills-based call distribution type.

C. Call Management System (CMS) or IQ must be used as the reporting tool.

D. It is possible to use Vector Directory Number (VDN) skill preferences.

E. It includes Expert Agent Selection (EAS) and Business Advocate (BA).

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

A. System-Parameters Security

B. Special System Parameters

C. System-Parameters Customer-Options

D. Feature-Related System Parameters

When a customer upgrades from Basic Avaya Call Center to Avaya Aura?Call Center Elite, which three features are added? (Choose three.)

A. Service Level Maximizer

B. Business Advocate

C. Hunt Group

D. Call Management System (CMS)

E. Expert Agent Selection (EAS)

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

A. Use the display events command in the Communication Manager.

B. Use the list history command in the Communication Manager.

C. Use the System Maintenance > Reports > Error Log Report in the Call Management System.

D. Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

Which vector object can replace the Time of Day (TOD) global Vector Variable?

A. Vector Routing Table

B. Business Schedule Table

C. Service Hours Table

D. Policy Routing Table

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A. The call will be routed to 2048.

B. The call will queue to skill 1.

C. The call will be disconnected.

D. The call will be routed to 2049.

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

A. Create forced announcements.

B. Set the queue field to Yes.

C. Use Analog announcements only.

D. Use external announcements.

Which three items are components of Communication Manager? (Choose three.)

A. endpoints

B. gateways

C. sessions

D. trunks

E. desktops

Which component handles the features of Avaya Aura?Call Center Elite?

A. Presence Services

B. Media Server

C. Session Manager

D. Communication Manager

An Elite Call Center agent is assigned the following Skills:

Skill Hunt Group 1 with Skill Level 5 Skill Hunt Group 2 with Skill Level 10 Skill Hunt Group 3 with Skill Level 15 Skill Hunt Group 4 with Skill Level 15

And the Call Handling Preference is configured as Greatest Need.

Skill 1 Call with priority h that has queued for 10 minutes Skill 2 Call with priority h that has queued for 15 minutes Skill 3 Call with priority m that has queued for 15 minutes Skill 4 Call with priority t that has queued for 15 minutes

Which of the calls will the agent handle first under the greatest need handling preference?

A. Skill 4 Call

B. Skill 2 Call

C. Skill 1 Call

D. Skill 3 Call

Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose three.)

A. VDN Skill

B. Class of Services (COS)

C. Tenant Number (TN)

D. Best Services Routing (BSR) Application

E. Measured

What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)

A. Vector

B. Measured Format

C. Agent Login

D. Skill Preferences

E. Extension

F. Hunt Group