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DRAG DROP

CHANGE

A request has been received from a user to add the function to pay by credit card to the `amended course booking procedures' for the `e-learning course'. The user has suggested that sales of the course will be reduced if this change is not

implemented.

Here are three actions relating to this request for change.

Which role (A-E) should carry out each action?

Choose only one role for each action. Each role can be used once, more than once, or not at all.

Select and Place:

The project is part of a program to develop more training courses that respond to new legislation. The project manager has requested that project support be made available from the program. As a result, the executive has confirmed that this will be carried out by the program office.

Is this appropriate, and why?

A. Yes, because the program office should provide support to projects, if requested.

B. Yes, because the project support role is not optional and must be provided.

C. No, because the project manager should take on project support responsibilities.

D. No, because program and project team structures need to be separate.

The government agency held a seminar for training organizations to discuss the approach to accreditation for new health and safety courses. The project manager attended on behalf of ABC Company. Other training organizations described delays that had occurred when accrediting course material in the past. As a result, the project manager has produced a report recommending ways to improve the 'classroom-based training materials' to avoid such delays.

Is this an appropriate application of the principle 'learn from experience', and why?

A. Yes, because it ensures that risks to accreditation are recorded effectively.

B. Yes, because opportunities to improve should be recorded and acted upon.

C. No, because competitors' experiences are not relevant to ABC projects.

D. No, because this is an example of improved business justification.

Which 2 alternative actions apply to the proposed Senior Supplier for this project?

A. Retain because she is responsible for the design of the future Information Technology organization and working practices.

B. Add 'Director of Facilities' because he is responsible for the design of the future organization, processes, systems and operation models for Facilities.

C. Add 'Hardware Manager' because he provides computer hardware to all business functions and will be impacted by the outcome.

D. Remove because she only represents the Information Technology Division.

E. Replace with 'Director of Facilities' because he supports the initiative and has many ideas about how to improve the service.

An external consultant has signed a contract and agreed a work package to accredit the trainers. The Purchasing Manager will monitor the contract, which states the requirement to organize the accreditation with the Training Delivery Manager. The Training Delivery Manager has tried to contact the consultant but there has been no response. The project manager believes there is a risk that the consultant is prioritizing other clients' work. The Purchasing Manager has been assigned as the risk owner. Is this an appropriate approach to managing this risk, and why?

A. Yes, because the Purchasing Manager is monitoring the contract and therefore best suited to controlling the risk.

B. Yes, because the Purchasing Manager should have identified the risk when the work package was agreed.

C. No, because the team manager should be the risk owner to risks concerning the delivery of a work package.

D. No, because the risk was transferred to the Training Delivery Manager when the work package was authorized.