Cisco 642-241 dumps - 100% Pass Guarantee!

In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

A. The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.

B. The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.

C. The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.

D. The PG private network bandwidth is double that of the Router/Logger private network in the system.

Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A. A mobile agent PC must be connected to the local phone at the agent location.

B. The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.

C. The local CTI port must have MOH enabled in Cisco Unified Communications Manager.

D. The agent must be configured as "nailed up" and not "call-by-call."

E. The supervisor must be configured as both an agent and a mobile agent.

In a multisite distributed call processing model for Cisco Unified Contact Center Enterprise, which statement is true?

A. The Cisco Unified Communications Manager cluster must be located in one data center.

B. The Cisco Unified Contact Center Enterprise agents must be at the same site as the Cisco Unified Communications Manager cluster.

C. More than one Cisco Unified Communications Manager cluster is supported.

D. Each Cisco Unified Communications cluster must have its own dedicated Cisco Unified IP IVR for queuing and treatment.

During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the Cisco Unified IP IVR engaged?

A. from the call arrival to the point that the agent answers

B. from the transfer to IVR to the point that the agent hangs up

C. from the transfer to IVR to the point that the agent answers

D. from the call arrival to the point that the agent is ready

What is the primary factor that affects the bandwidth size of the private network between the central controllers in the Cisco Unified Contact Center Enterprise solution?

A. number of configured skill groups

B. number of calls that are attempted in the busy hour

C. number of configured routes and labels D. number of historical database servers