642-165 Dumps

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Cisco 642-165 dumps - 100% Pass Guarantee!

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Vendor: Cisco

Certifications: Others Cisco Certifications

Exam Name: Unified Communications Contact Center Express Implementation(UCCX)

Exam Code: 642-165

Total Questions: 74 Q&As

Last Updated:

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642-165 Q&A's Detail

Exam Code: 642-165
Total Questions: 74

642-165 Online Practice Questions and Answers

Questions 1

What is the maximum number of agents supported on a Cisco Unified Communications Manager Express deployment?

A. 10 agents

B. 50 agents

C. 100 agents

D. 300 agents

Show Answer
Questions 2

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

A. Assign a contact list to a CSQ.

B. Assign a contact list to a workflow group.

C. Assign an SME to a contact list.

D. Assign a contact list to a skill.

E. Assign an SME to a CSQ.

Show Answer
Questions 3

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

A. Agent Name

B. WrapUp Time

C. Service Level

D. Overflow CSQ

E. Automatic Work

F. CCX Application

Show Answer
Questions 4

Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

A. create a trigger

B. upload script to repository

C. restart the Cisco Unified CCX Engine

D. specify the maximum number of sessions

E. configure default session timeout

Show Answer
Questions 5

In which two ways does remote monitoring allow the monitored call to be selected? (Choose two.)

A. by agent name

B. by agent extension

C. by application ID

D. by media group ID

E. by CSQ ID

Show Answer More Questions

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