SALES-CLOUD-CONSULTANT Online Practice Questions and Answers

Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.

Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

A. Enable article customization for open cases.

B. Enable agents to create their own personal articles.

C. Enable suggested articles on new cases.

D. Enable article submission during case close.

E. Create an email template to send articles as PDF attachments.

Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts. Which Salesforce product should the consultant recommend?

A. Salesforce Service Cloud

B. Salesforce native CTI Connector

C. Salesforce High Velocity Sales

D. Salesforce Sales Cloud

During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is adoption.

How should the consultant avoid this issue in the future?

A. Design a solution during the Build phase.

B. Conduct a Beta review during the Validate phase.

C. Gain buy-in during the Analyze phase.

D. Develop test scripts during the Plan phase.

CloudKicks has enabled Quotas in forecasts. In which three ways can Quotas be managed for all users in the forecast hierarchy? Choose 3 answers

A. Insert Quotas using API.

B. Add/update Quotas using the Data Import Wizard.

C. Assign Quotas to a forecast period.

D. Add/update Quotas using Data Loader.

E. Configure Forecast Quotas.

Due to internet unavailability at Cloud Kicks, the sales team is not able to utilize the Salesforce Mobile app feature to view, create, or update Opportunities.

Which two steps should the Consultant take to resolve the issue?

Choose 2 answers

A. Create a permission set with the system permission "Store offline data" and assign the permission set to the sales team U user(s).

B. Raise a case with Salesforce support to enable the offline version of the Mobile app and update the app to use the offline capabilities.

C. From the Setup menu, go to Salesforce offline and select "Enable offline create, edit, and delete in Salesforce for Android and IOS."

D. From the Setup menu, enable the system permission "Store offline data."

E. From the Setup menu, go to Salesforce offline and select "Enable caching in Salesforce for Android and iOS."

Universal Containers uses contracts in Salesforce to record fixed pricing structures from closed won opportunities. The contracts expire throughout the year. To ensure the company is not missing Potential renewal revenue, sales management wants to implement the following Process, 30 days before a contract is due to expire, a lead is automatically created with contract renewal as the source. All leads go to a pre-sales team who qualify and convert them to opportunities. When leads are converted to opportunities and closed/won, an alert is sent to the account team. What features of Salesforce should a consultant use to meet this requirement?

A. Lead assignment, Apex, and opportunity assignment.

B. Workflow, reports, queues, and lead assignment.

C. Apex, workflow, lead assignment, and queues.

Sales Management at Universal Containers is concerned that pipeline and forecasting reports are inaccurate because sales representatives are creating opportunities after they are closed/won. Which solution will help sales management identify and address the issue? Choose 2 answers

A. Use a workflow rule to email sales management when the opportunity is created in the closed won stage.

B. Create a report that displays opportunities that have a closed date less than or equal to the created date.

C. Run the opportunity pipeline standard report to view the upcoming opportunities by stages

D. Create a workflow rule that automatically updates the opportunity to the first stage in the sales process

Cloud Kicks has three unique product lines, each with a unique sales cycle. Prospect qualification is consistent across the product lines; sales representatives then follow the specific product line's sales cicle. Which two actions should a Consultant recommend to achieve these requirements? Choose 2 answers

A. Define the default opportunity teams for each opportunity record type.

B. Define sales stages that align with opportunity record types.

C. Create sales process to map to each opportunity record type

D. Create opportunity record types for each sales process.

E. Create public groups for each opportunity sale process.