PEGAPCBA84V1 Online Practice Questions and Answers

HOTSPOT

In the first design sprint, during the initial workshop with an airline, you obtain several deliverables and outcomes. In the Answer area, identify the output type for each deliverable or outcome.

Hot Area:

A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.

Select the case type relationship that satisfies the requirement.

A. Make credit check a spin-off case of credit card request.

B. Make credit card request a child case of credit check.

C. Make both loan request and credit check top cases.

D. Make credit check a child case of credit card request.

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

A. Assign a new insurance claim to a case worker to process.

B. Phone a customer for additional information about the case.

C. Fax a new insurance claim to the auto repair shop.

D. Text the customer with status changes in an insurance claim.

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

A. In the Employment Information process validate card type for continued processing.

B. In the Employment Information process add an Approve/Reject step to test the card type.

C. In the Employment Information process add a custom condition to test the card type.

D. In the Employment Information process add a card type true/false field to a user view.

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

A. Add an Item Retention alternate stage and define a process for retention of item.

B. Add a decision in the Item Return process to change the stage when a return is not necessary.

C. Add a condition to skip the Item Return stage when a return is not necessary.

D. Replace the Wait step in the Item Return stage with a Change Stage step.

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?

A. Route to a work group based on the location.

B. Route the request to a manager who assigns the agent.

C. Route requests to a skilled work group.

D. Route to a skilled member of a work group.

Consider the following scenario:

A customer files a fraud complaint. The complaint is investigated by a customer service agent.

The customer service agent may request additional information from the customer.

The merchant is notified and given 15 days to dispute the fraud claim.

A. Option A

B. Option B

C. Option C

D. Option D

In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.

Contact information changes must not alter or interrupt the primary flow of the case.

Which option meets the needs of this requirement?

A. Add a stage with a start condition to the case workflow.

B. Add an optional action to the case workflow.

C. Add an alternate stage to the case life cycle.

D. Add an assignment to the case life cycle.