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Which of the following are Key Performance Indicators of the Requirement to Deploy (R2D) value stream?

A. Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change

B. The investment in each service is quantified in the service portfolio; software license percentage is use

C. Increase automatically remediated Events; increase the percentage of Events correlated to a business service

D. The percentage of automated tests; arrival and departure rate for work

What is the objective of the IT4IT Reference Architecture at Level 1?

A. To serve as a framework for building content views of the IT4IT Reference Architecture

B. To document the value streams in a vendor-specific representation

C. To provide a holistic model introducing the core terms and concepts

D. To communicate the Service Backbone concept

What is a benefit of implementing the Requirement to Deploy value stream for the business?

A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe

B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration

C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand

D. Increased fulfillment efficiency and consistency through standard change deployment and automation

What concept does the Reference Architecture Level 2 introduce that is not included in Level 1?

A. Data flow between functional components

B. The concept of Essential Attributes of data objects

C. The concept of an event bus for the IT service backbone

D. A formal notation

What is an objective of the Detect to Correct value stream?

A. To build a culture of collaboration between IT operations and IT development

B. To manage an inviting consumption experience to acquire services, goods, knowledge, and support

C. To track the service usage and control the chargeback contract

D. To provide an overview of the business of IT operations and the services delivered