OG0-061 Online Practice Questions and Answers

What are functional components?

A. They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via state changes across the service backbone

B. They are the primary means for understanding business requirements as they are expressed to the Strategy to Portfolio value stream

C. They represent the output of the Requirement to Deploy value stream

D. They are the smallest standalone technology units that are useful to IT service provider

What does the system of record fabric for IT management include?

A. Service models flowing across the service backbone

B. Functional components and their interactions

C. Data objects, their relationships and inter-dependencies

D. Value streams and their typical activities

Complete the sentence. According to the IT4IT Reference Architecture, the IT value chain is ______________.

A. an economic framework describing how businesses produce value

B. the IT service lifecycle as represented by its data objects and how they flow across IT management systems

C. the set of functional components used by every IT department, supporting the IT service backbone

D. the series of value-adding activities that every IT department should perform

What is the purpose of the Request Rationalization functional component?

A. Presenting service offers to consumers and facilitating consumption and payment

B. Aggregating catalog from various suppliers into consumable Offers that users can order

C. Breaking down and routing requests, and keeping Subscription information up do date

D. Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service

What is the purpose of the Enterprise Architecture functional component?

A. To log, maintain, and evaluate all demands coming into IT through a single funnel

B. To manage creation, review, approval, and audit of all IT policies

C. To create and manage long-term IT investment and the execution plan-of-action

D. To manage the authoritative list of all IT investments

What is a benefit of implementing the Strategy to Portfolio value stream?

A. Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage

B. Services designed in accordance with standards and policies

C. Prioritized IT investment based on impacts on architecture and business priorities

D. Reduced costs by proactively identifying issues before the service impact becomes severe

What functional component aggregates Catalog Composition items and external supplier catalogs into consumable Offers?

A. Offer Consumption

B. Fulfillment Execution

C. Catalog Composition

D. Offer Management

Which functional component within the Requirement to Deploy value stream produces the Logical Service Blueprint?

A. Build Package

B. Enterprise Architecture

C. Service Portfolio

D. Service Design

Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

A. The percentage reduction in the network required for new or changed services

B. Self-Service: Increased success rate for user self-fix

C. Satisfied customers per service/application

D. Arrival and departure rate of service requests

What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?

A. Problem

B. Event

C. Diagnostics and Remediation

D. Service Level

Complete the sentence. Abstraction Levels 1 and 2 of the IT4IT Reference Architecture are known as _________________.

A. Conceptual Service Design and Logical Service Design

B. End-to-End Overview and Value Stream Documentation

C. Computation-Independent Architecture and Platform-Independent Architecture

D. End-to-End Overview and Solution Architecture

Which of the following statements best describes the Level 2 class model?

A. It is another name for the System of Record Fabric

B. It is vendor-specific

C. It is an expansion of the Level 1 class model

D. It defines the relationship between Capability Discipline and Functional Component as part of the normative requirements

What does the IT4IT Information Model consist of?

A. The Service Model and the Service Backbone

B. Value streams and functional components

C. Data objects and their relationships

D. Capabilities and IT processes

What data object is associated with the Engagement Experience Portal?

A. Shopping Cart

B. Service Catalog Entry

C. User Profile

D. Offer

Which of the following best describes The Open Group IT4IT Reference Architecture?

A. A policy framework for IT governance

B. A supply chain management model

C. A technical interoperability standard

D. A standard for managing the business of IT