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GCP-GC-REP Dumps

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Rating: 4.6

Vendor: Genesys

Certifications: GCP-GC

Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics

Exam Code: GCP-GC-REP

Total Questions: 35 Q&As ( View Details)

Last Updated: Apr 25, 2024

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GCP-GC-REP Q&A's Detail

Exam Code: GCP-GC-REP
Total Questions: 35
Single & Multiple Choice 35

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GCP-GCX dumps Genesys Cloud CX Certified Professional - Consolidated Total Questions:110 Updated:Apr 19, 2024

GCP-GC-REP Online Practice Questions and Answers

Questions 1

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

A. True

B. False

Show Answer
Questions 2

You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

A. Interaction Details reports

B. Queue Wrap-up reports

C. Agent Metrics reports

D. Queue Metrics reports

Show Answer
Questions 3

Reports provide only real-time information.

A. True

B. False

Show Answer
Questions 4

Your customizations in the interaction view remain in effect even if you leave and return to the view.

A. True

B. False

Show Answer
Questions 5

How many days does the report exist after you run it?

A. 60

B. 70

C. 80

D. 90

Show Answer More Questions

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