FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Answers

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

A. Assign Contractor 2 as an excluded Resource.

B. Assign Contractor 1 and 2 different capacities for repair work.

C. Assign Contractor 1 as a Preferred Resource.

D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Universal Containers wants to prevent the lunch break from interfering with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minutelunch break that begins every day after 1 PM?

A. Create a recurring Service Appointment.

B. Use the Resource Availability Rule.

C. Use appropriate Resource Operating Hours.

D. Create Resource Absences every day.

An extreme whether situation impacts both the volume of work and number of available resources at universal container

Which approachshould a consultant recommend to realign available resources with?

A. Resource Schedule optimization

B. Global optimization

C. Emergency scheduling

D. Customer first scheduling

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

A. Implement a Macro to generate Service Appointments on the existing Work Order.

B. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

C. Implement a QuickAction to create a new Service Appointment on the existing Work Order.

D. Implement a Custom Button to Create a Service Appointment on the existing Work Order.

Universal containers wants to report on thevolume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement?

A. A work order related list on asset

B. A custom installation date field on products consumed

C. Field history tracking on asset

D. The standard installation date field on asset

An inventory manager at Universal Containers wants to betterunderstand the distribution of a critical and

expensive part across all inventory locations as the part is reused and restocked.

What should the Consultant leverage to meet this requirement?

A. Maintenance Plan

B. Product Item

C. Entitlement Plan

D. Assets

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

A. Include the Match Territory Work Rule in the Scheduling Policy.

B. Mark the Service Territory's Resources as Required on the Service Appointments.

C. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.

D. Include the Resource Availability Work Rule in the Scheduling Policy.

Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to completethe work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the consultant recommend to meet the requirement?

Choose 2 answers

A. Define "cannot complete" as a pinned status for auto-dispatch services.

B. Define "cannot complete" as a pinned status for scheduling and optimization services.

C. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

D. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. Which configuration should a Consultant recommend for the Scheduling Policy?

A. Match Fields

B. Preferred Resources

C. Match Boolean

D. Required Resources.

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

A. Field service mobile app

B. Salesforce mobile app

C. Work Order records cannot be updated on a mobile device

D. Salesforce Touch

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

Choose 2 answers

A. Scheduled End

B. Arrival Window Start

C. Scheduled Start

D. Arrival Window End

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completionprocess. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

A. Create multiple Service Appointments, each with its own child Work Order Line Item.

B. Create Work Order Line Items, each with its own child Service Appointment.

C. Create multiple Service Appointments, each with its own child task records.

D. Create Custom Object records, each with its own child Service Appointment.

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should theConsultant implement to help achieve this goal?

A. Work Types with an Estimated Duration.

B. Operating Hours for Customer Accounts.

C. Work Orders with Operating Hours.

D. Work Types with Service Level Agreement.

An employee at universal container performs the role of a dispatcher and a technician. How should a consultant configure the field service lightning to support this behavior?

A. Create one service resourceand assign the relevant permission set license

B. Create two skills records and assign them to service resources record

C. Create two service resource and assign them to the employee

D. Create one service resource and assign the technician and dispatcher role

Universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed.

How should the consultant configure this?

A. Create the formula to calculate the time zone offset from the user to territory time zone

B. Set the dispatch console to display in territory time zone in the field service settings

C. Set the dispatch console to display in the user time zone in field service settings

D. Configure the dispatcher user time zone to the same as territories they manage