CIS-CSM Questions and Answers

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Certified Implementation Specialist - Customer Service Management: CIS-CSM

Rating: 4.5

Vendor: ServiceNow

Certifications: CIS

Exam Name: Certified Implementation Specialist - Customer Service Management

Exam Code: CIS-CSM

Total Questions: 115 Q&As

Last Updated: Jun 21, 2022

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ServiceNow CIS-CSM Last Month Results

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Successful Stories of ServiceNow CIS-CSM Exam
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High Score Rate in Actual ServiceNow Exams
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Same Questions from the Latest Real Exam

CIS-CSM Online Practice Questions and Answers

Questions 1

What are features of Customer Service Management? (Choose four.)

A. Timed Audits

B. Service Entitlements

C. Demand Management

D. Service Prospecting

E. Real-time SLAs

F. Service Contracts

G. Skills-based routing

Show Answer
Questions 2

Major Issue Management uses which one of the following capabilities?

A. Governance Risk and Control

B. Targeted Communications

C. Asset management

D. Record producers

Show Answer
Questions 3

The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the data. What is this feature?

A. CSM Query Rules

B. Data Policies

C. Filtered Lists

D. Access Types

Show Answer More Questions

Success Stories

Obed

  • Egypt
  • Jun 19, 2022
  • Rating: 4.2 / 5.0

Nice study material, I passed the exam with the help of it. Recommend strongly.


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  • Ohio
  • Jun 19, 2022
  • Rating: 5.0 / 5.0

All questions are from this dumps. I just go through the whole material. Only prepare with this dumps and passed my exam yesterday with 80%. I bought dumps from other sites, too. The dumps from this site is the most valid and accurate one. I bought the VCE format. One thing to remind: the VCE can only be used with Windows, not Mac or your smart phones.


Karl

  • India
  • Jun 19, 2022
  • Rating: 4.3 / 5.0

So happy. I passed the exam with the help of this material. Good luck to you.


Ragland

  • Kazakhstan
  • Jun 19, 2022
  • Rating: 4.3 / 5.0

passed, passed, passed .thanks a lot


Stewart

  • Maine
  • Jun 18, 2022
  • Rating: 5.0 / 5.0

I got lots of questions from this dump in my exam. Few are not included in the dumps. It's fine and I passed my exam with this material. All questions are valid. Answers are accurate. It would be greater if there are explanations for each answer and question.


Quenty

  • Malaysia
  • Jun 17, 2022
  • Rating: 4.9 / 5.0

No new question when I seat for this exam because i have met all the new questions on this dumps.


Sunday

  • London
  • Jun 16, 2022
  • Rating: 5.0 / 5.0

I passed my test today. there were some questions that were not from this PREP . I would say around 5 of them. but anyway helped me a lot. owe u a coffee !!!


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  • Israel
  • Jun 16, 2022
  • Rating: 4.5 / 5.0

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  • Quebec
  • Jun 15, 2022
  • Rating: 5.0 / 5.0

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  • Quebec
  • Jun 15, 2022
  • Rating: 5.0 / 5.0

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