Printable PDFCertified Implementation Specialist - Customer Service Management: CIS-CSM
Vendor: ServiceNow
Certifications: CIS
Exam Name: Certified Implementation Specialist - Customer Service Management
Exam Code: CIS-CSM
Total Questions: 115 Q&As
Last Updated: Jun 21, 2022
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CIS-CSM Online Practice Questions and Answers
What are features of Customer Service Management? (Choose four.)
A. Timed Audits
B. Service Entitlements
C. Demand Management
D. Service Prospecting
E. Real-time SLAs
F. Service Contracts
G. Skills-based routing
Major Issue Management uses which one of the following capabilities?
A. Governance Risk and Control
B. Targeted Communications
C. Asset management
D. Record producers
The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the data. What is this feature?
A. CSM Query Rules
B. Data Policies
C. Filtered Lists
D. Access Types
Success Stories
Obed
- Egypt
- Jun 19, 2022
- Rating: 4.2 / 5.0
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- Ohio
- Jun 19, 2022
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- India
- Jun 19, 2022
- Rating: 4.3 / 5.0
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- Kazakhstan
- Jun 19, 2022
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- Maine
- Jun 18, 2022
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