CIS-CSM Dumps

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ServiceNow CIS-CSM dumps - 100% Pass Guarantee!

Rating: 4.5

Vendor: ServiceNow

Certifications: CIS

Exam Name: Certified Implementation Specialist - Customer Service Management

Exam Code: CIS-CSM

Total Questions: 227 Q&As ( View Details)

Last Updated: Mar 20, 2024

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CIS-CSM Q&A's Detail

Exam Code: CIS-CSM
Total Questions: 227
Single & Multiple Choice 225
Hotspot 2

CIS-CSM Online Practice Questions and Answers

Questions 1

Matching rules enhance assignment capability by ____________________.

A. Matching best agent by availability

B. Providing dynamic matching of cases to groups or individuals

C. Determining if account is a customer or partner

D. Matching best agent by skill

Show Answer
Questions 2

What's the purpose of the Deactivate Special Handling Notes Scheduled Job?

A. Runs at the end of the month and deactivates all Special Handling notes more than 30 days old

B. Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week

C. Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated

D. Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates

Show Answer
Questions 3

In Agent Workspace Chat, Agents have the ability to use quick actions to work more efficiently. What action does the /r quick action perform?

A. Rejects an incoming chat and moves it automatically to the "General" queue

B. Routes the chat towards another group

C. Uses response templates to insert as text in a conversation

D. Rolls up the current chat history towards an existing case

Show Answer
Questions 4

What is the specific type of catalog item that allows users to create any type of task, such as cases, from the Service Catalog?

A. Request Item

B. Service Catalog Request

C. Record Producer

D. Catalog Item

Show Answer
Questions 5

Which table must be extended when creating a new case type?

A. Case (sn_customerservice_case)

B. Case Task (sn_customerservice_case_task)

C. Task (task)

D. Case Type (sn_case_type)

Show Answer More Questions

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Success Stories

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  • Rating: 4.5 / 5.0

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  • Mar 20, 2024
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  • Mar 20, 2024
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  • Mar 18, 2024
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  • Ragland
  • Mar 18, 2024
  • Rating: 4.3 / 5.0

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ServiceNow CIS-CSM exam official information: The CIS-Customer Service Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Customer Service Management.