Printable PDFServiceNow CIS-CSM dumps - 100% Pass Guarantee!
Vendor: ServiceNow
Certifications: ServiceNow Certifications
Exam Name: Certified Implementation Specialist - Customer Service Management
Exam Code: CIS-CSM
Total Questions: 239 Q&As ( View Details)
Last Updated: Mar 15, 2025
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CIS-CSM Q&A's Detail
| Exam Code: | CIS-CSM |
| Total Questions: | 239 |
| Single & Multiple Choice | 237 |
| Hotspot | 2 |
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CIS-CSM Online Practice Questions and Answers
Which of the following child case states would cause parent - child case synchronization to fail? (Choose three.)
A. Resolved
B. In Progress
C. Awaiting Info
D. New
E. Closed
F. Cancelled
What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?
A. The case escalates to an assignment group as defined in the default escalation template
B. The case work notes are updated automatically
C. The case action status changes to Related Task Updated
D. The case displays a special handling note highlighting the update
Out-of-box, which functionality handles state transitioning for case management?
A. Workflows
B. State Flows
C. Business Rules
D. Flows
What is a limitation regarding synchronization between a case and its associated work order?
A. If information changes on the Case form it is not updated on the Work Order form
B. Updates on a case or work order will only synchronize after the work order is approved
C. When creating a work order from a case only the Account field on the work order form is filed in but not the Company field
D. The data copied over to the Work Order form when creating a work order from a case cannot be configured or customized
In the 'Action Status' column on a case list, what could a blue indicator dot mean?
A. Needs attention
B. Blocked internally
C. Blocked externally
D. Work in progress
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ServiceNow CIS-CSM exam official information: The CIS-Customer Service Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Customer Service Management.
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