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An IT department outsourced application support and negotiated service level agreements (SLAs) directly with the vendor Although the vendor met the SLAs business owner expectations are not met and senior management cancels the contract This situation can be avoided in the future by:

A. improving the business requirements gathering process

B. improving the negotiation process for service level agreements (SLAs)

C. implementing a vendor performance scorecard

D. assigning responsibility for vendor management

An enterprise has committed to the implementation of a new IT governance model. The BEST way to begin this implementation is to:

A. identify IT services that currently support the enterprise's capability.

B. define policies for data, applications, and organization of infrastructure.

C. identify the role of IT in supporting the business.

D. prioritize how much and where to invest in IT.

An enterprise is determining the objectives for an IT training improvement initiative from a governance prosoectic. it would be MOST important to ensure that:

A. policies and processes address both enterprise requirements and professional growth

B. courses of instruction that will maximize employee productivity are identified

C. several different training strategies are created for final approval by the CIO

D. IT employees are surveyed and interviewed to identify development needs

A CIO of an enterprise is concerned that IT and the business have different priorities. Which of the following would BEST demonstrate the current state of strategic alignment?

A. IT maturity model

B. Business case

C. Balanced scorecard

D. IT investment status

Which of the following should be the PRIMARY consideration when implementing IT governance in a small, newly established organization?

A. Approving enterprise architecture and standards

B. Defining IT project management methodology

C. Assigning a budget for IT governance applications

D. Assigning IT roles and responsibilities