C_TCRM20_73 Online Practice Questions and Answers

Which of the following business transactions can be created within SAP CRM?

There are 3 correct answers to this question.

Response:

A. Sales Order

B. Purchase Order

C. Service request

D. Delivery

E. Problem

In a business transaction, which of the following can be defined by a pricing procedure?

Please choose the correct answer.

Response:

A. Determine whether a specific condition type is mandatory.

B. Define the combination of fields that an individual condition record consists of.

C. Define the search strategy that the system uses to search for valid data in a specific condition type.

D. Determine the applicable tax based on ship to party.

Which of the following components embedded in the CRM middleware are part of the CRM Web Channel

environment?

There are 2 correct answers to this question.

Response:

A. Index server and search engine.

B. Consolidated database (CDB).

C. Internet Pricing and Configurator (IPC)

D. Communication management software

The Business Partner model in CRM controls business partner roles which classify the account according

to their business function. Which of the following statement is true for business partner role?

Please choose the correct answer.

Response:

A. The business partner role of an account determines the number range that will be used.

B. The business partner role describes the business relevant connection between two accounts or contacts.

C. The business partner role has no influence on data exchange between SAP CRM and SAP ERP.

D. The business user role of an account determines the number range that will be used.

Which of the following actions can Interaction Center agents start when processing inbound phone calls?

There are 3 correct answers to this question.

Response:

A. Qualify a lead.

B. Identify the account.

C. Start the interactive script editor.

D. Identify an installed base component/object.

E. Create a new alert.

You are responsible for data loads of business objects such as Business Partners and Sales Orders from

CRM to ERP. What can you do to reduce the data load?

Please choose the correct answer.

Response:

A. Apply filter in the Communication station.

B. Apply filter in the Administration console.

C. Apply filter in BDOC modeller.

D. Apply filter in Business Adaptor Objects.

There are standard tasks performed by the Interaction Center Manager. Which of the following activities

can be related to the Interaction Center manager?

Please choose the correct answer.

Response:

A. Rule policy creation.

B. SLA definition.

C. Script forwarding.

D. User rules creation

Your customer is discussing a hierarchically structured marketing project in SAP CRM. The customer makes the following statements, with which of these do you agree?

Please choose the correct answer.

Response:

A. Marketing plans focus on the operative level, whereas Campaigns focus on the strategic level.

B. It is possible to create a campaign without assignment to a marketing plan.

C. Target groups have to be assigned on marketing plan level.

D. Target groups are assigned to a (Only One) Profile or a Profile set and not directly to the marketing plan.

The navigation bar can include which of the following? There are 3 correct answers to this question. Response:

A. Application search launches.

B. An URL link

C. SAP NetWeaver BI reports and analysis

D. Transactions in other systems.

You are responsible for the initial data load from SAP ERP to SAP CRM. Which categories of data do you

have to consider?

There are 3 correct answers to this question.

Response:

A. Corporate objects

B. Customizing objects

C. CRM-specific objects

D. Condition objects

E. Business objects

The IPC is only switched off in the rare case of a SAP CRM implementation without any pricing or configuration functions. Which of the following product maintenance scenarios are unavailable without the IPC?

Please choose the correct answer.

Response:

A. Configurable Products

B. Product variants

C. Multivariate attributes

D. Rest all answers are correct

Your customer wants to use a new business activity to capture trade fair contacts. Which of the following settings are mandatory to fulfill this requirement?

There are 2 correct answers to this question.

Response:

A. Maintain item category determination for the trade fair contact transaction type.

B. Create a new task type to initiate follow-up activities with the trade fair contacts.

C. Define a transaction type for the trade fair contacts with leading transaction category "business activity."

D. Maintain business-activity-relevant data for the trade fair contact transaction type.

E. Maintain questionnaire determination for the trade fair contact transaction type.

What is a pricing procedure in a business transaction used for?

Please choose the correct answer. Response:

A. To define the search strategy that the system uses to search for valid data in a specific condition type.

B. To define the combination of fields that an individual condition record consists of.

C. To determine the valid condition types and their calculation sequence in the business transaction.

D. To determine whether calculated subtotals are hidden or displayed on the pricing screens.

The navigation bar profile controls the links in the Web Client UI. Which of the following objects can be

assigned directly to a Nav Bar profile?

There are 2 correct answers to this question.

Response:

A. Direct Link Groups

B. Work Centers

C. Layout Components

D. Access Link Groups

In SAP CRM Quotation Management, your customer has requirement that all quotes, that have been accepted by a customer within a specific time limit, be closed (i.e. Status set to completed). How would you best achieve this?

Please choose the correct answer.

Response:

A. Define an Incompletion Procedure.

B. Define an Action Profile.

C. Define an Alert Profile.

D. Define Quote validity.