SDM_2002001050 Online Practice Questions and Answers

The swiftest and most effective communications take place among people with...

A. ...common points of view.

B. ...advanced degrees.

C. ...the ability to reduce perception barriers.

D. ...good encoding skills.

Which of the following statements about the project communication process is true ?

A. The project Communication Plan documents all meetings and the relevant information exchanged from/to the customer (purpose, frequency, participants, chairman, the MoM writer and its distribution list and format).

B. The project Communication Plan describes the information and communication needs of the project stakeholders.

C. The project Communication Plan defines the project and site libraries (folder structures and its contents).

D. The project Communication Plan documents all reporting (towards internal and external stakeholders), indicating the purpose, the frequency, the data source and its distribution (list and format).

In which phase of the project MUST the PM report and negotiate changes in the scope of work?

A. During project closure.

B. When the Customer requests quotation for a next phase.

C. During project execution and in agreement with CT's strategy towards the Customer.

D. When the total amount of the Changes start to impact the project final Gross Margin.

Customer is responsible for Network Planning but the quality of the Datafill is poor and requires NSN to use own resources to make revisions.What is the best way to manage this additional scope for the project?

A. Use the information that comes from the Customer as it is, even if the quality is bad, because the Customer has full responsibility on that.

B. Recommend to the customer how the quality of the Datafill could be improved and agree with customer how to proceed with Implementation. Inform CT of a potential up selling opportunity for Network Planning Services.

C. Stop integrations until Customer provides a correct Datafill that can be used.

D. If the corrections to the Datafill are not too many, make the changes and move on with the Rollout.

Which main steps are required to set up an effective Change Management Process in a project?

A. - The change mgmt process is discussed and approved by customer/subcontractor/NSN NI PjM team.

-The change management process is documented and communicated to customer/subcontractor/ internally in NSN.

-Follow-up mechanisms defined and agreed like risk/operational reserves, EAC maintenance process, IPM CR set-up.

B. - The change mgmt process is discussed and approved by NSN NI PjM team.

-The change mgmt process is documented and communicated internally in NSN.

-Follow-up mechanisms defined and agreed like risk/operational reserves, EAC maintenance process, IPM CR set-up.

C. - The change mgmt process is discussed and approved by customer/subcontractor/NSN NI PjM team.

-The PM talks about the change management process with all relevant stakeholders internally in NSN and on the customer/subcontractor side.

-Follow-up mechanisms agreed like risk/operational reserves, EAC maintenance process, IPM CR setup.

D. - The change mgmt process is discussed and approved by NSN NI PjM team.

-The PM talks about the change management process with all relevant stakeholders internally in NSN.

-Follow-up mechanisms agreed like risk/operational reserves, EAC maintenance process, IPM CR setup.

DELT-I is a metric that will give visibility of:

A. Average lead times of the invoicing process.

B. Average Telecom Implementation lead times.

C. Timely usage of IPM measuring average delay in key milestones updates.

D. Lead times between MS16 Implementation Ends and Internal Acceptance.

What will be the resulting performance index if the actual cost is higher than the earned value?

A. CPI(Cost Performance Index) is greater than 1.

B. SPI(Schedule Performance Index) is lower than 1.

C. CPI(Cost Performance Index) is lower than 1.

D. SPI(Schedule Performance Index) is greater than 1.

A subcontractor approved and selected by Procurement is working for your Project but delivering installations with too many items in the Punch List. Which of the following actions would you choose first?

A. Disqualify the company and ask Procurement for a new supplier.

B. Stop the payment for this subcontractor until quality issues are solved.

C. Cancel new PO's to this subcontractor.

D. Refer to the contractual Quality Requirements and develop a recovery plan with the Subcontractor.

What is never included in the cost estimate during the bid phase?

A. 3rd party software support fees.

B. Cost for project management.

C. Standard production costs.

D. Risk mitigation costs.

Which of the following is the basic input needed for the negotiation of a contract with a new subcontractor?

A. Procurement is responsible to use existing NSN guidelines in the contract.

B. Clear PO issuance procedures, payment and acceptance terms.

C. The conditions agreed in the Customer Contract.

D. Assurance of subcontractor delivery capability in terms of resources and previous performance.

What is the first reaction to a Customer complaint about Quality problems in network implementation executed by an NSN subcontractor?

A. Stop payment to Subcontractor until quality issues are fixed.

B. Stop issuing new PO's to the subcontractor.

C. Change the subcontractor.

D. Make quality assessments and agree on a response plan with the Subcontractor.

What is the impact on a 3G Flexi project if you would delay a supplier invoice payment with x amount of days?

A. The PM of the supplier will escalate the issue to NI SBU senior management.

B. The cash flow of the project is positively influenced.

C. The PM of the supplier will escalate the issue to Project Procurement manager.

D. The Project Asset Rotation Days (PARD) will increase.

Why is a Project Implementation Schedule required during the 'Create Customer Solution' Phase?

A. To start production of base station equipment.

B. To allocate resources to the project.

C. To demonstrate to the customer how NSN plans to meet his requirements.

D. To provide inputs for the procurement plan.

How is the NI service structured and organized in IPM?

A. Through Sales orders.

B. Through Sales items.

C. Through Work items underneath work packages.

D. Through Quality checklists.

A roll-out project has known a very difficult start with lots of delay. The customer now wants a meeting to discuss the project status and some key issues. What kind of report and KPI's could be used to demonstrate to the customer that the project is now under control and improving?

A. Report showing Order intake figures, Cash flow and PARD KPI from beginning of the project till today.

B. Report showing the PARD and TILT KPI from beginning of the project till today.

C. Report showing RA + TILT KPI from beginning of the project till today.

D. Report showing the amount of ordered equipment and their delivery lead-times.