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Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit is connected to a power adapter when the charge is at what percentage or less?

A. 10 percent

B. 30 percent

C. 50 percent

D. 75 percent

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

A. You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

B. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer

C. Complete the set of three modification tests as specified in GSX prior to opening the computer

D. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

To help define if an issue is in the Environmental problem space, which question can you ask your customer?

A. Do you have this issue on all Wi-Fi networks?

B. Could you show me how you use your Mac?

C. Did you add any memory to this Mac?

D. Have you updated your software?

Which of the following parts are built into the top case of MacBook Air (Mid 2013) model computers? SELECT TWO.

A. Keyboard

B. Trackpad

C. Microphone

D. Battery

E. LVDS cable

A customer brings his MacBook Pro (15-inch, Mid 2012) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for cracks in the glass. Which of the following should you also do? Select two.

A. Disassemble the SuperDrive to check for debris or dust inside.

B. Look for cracks, dents, or scratches on the exterior of the system.

C. Connect the system to external speakers to check for sound output.

D. Erase all of the customer's data and reinstall OS X to test the hard drive.

E. Check for any unusual odors coming from the system, which might indicate spill damage.