9L0-012 Online Practice Questions and Answers

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

A. Red

B. Blue

C. White

D. Yellow

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

A. Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B. Always wear an ESD wrist or heel strap when working on plugged in systems.

C. Be very careful handling the logic board or power supply while the computer is plugged in.

D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.

Before leaving your bench to take a logic board to a storage place, where should you place the logic board?

A. On top of an ESD shielding bag

B. Inside an ESD shielding bag

C. Inside a cardboard box

D. On a metal table

Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and MacBook Air (13-inch, Mid 2013).

A. DDR3L

B. LPDDR3

C. DDRPC3

D. PLDDR3

If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?

A. Glue

B. Very High Bond (VHB) adhesive

C. Packing tape

D. Thermal compound

E. Painters tape

If you cannot turn on a system using the power button, which of the following can be used to turn on a Macbook Pro (Retina. 13-inch. Late 2013 and Mid 2014) logic boards?

A. Two (2) switches that can be flipped.

B. Two (2) ports that be activated.

C. Two (2) pads that can be shorted.

D. Two (2) buttons that can be pressed.

Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?

A. Quick Checks

B. Block Diagram

C. Exploded View

D. Functional Overview

The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips. Which of the following tools should be used to cut these strips?

A. Nylon probe tool (black stick)

B. Display Removal Tool

C. Commercial-grade pizza cutter

D. Putty knife E. Access card

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

A. Reinstall OS X

B. Reset the System Management Controller (SMC)

C. Reset NVRAM

D. Startup in Safe Mode

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

A. Light dust in the fans

B. Third-party RAM installed

C. Lint gathered near the rear vents

D. Oxidation or discoloration of the logic board

When one or more keycaps need to be replaced on a MacBook Pro (Retina, 15-inch Late 2013), a keycap kit can be used rather than replacing the top case assembly. Which of the following statements is true?

A. Use the Keycap Kit for Apple Portables to replace missing keycaps.

B. The keycap kit is cross compatible with the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013).

C. Use any portable keycap kit.

D. If more than three keycaps are need to be replaced, replace the entire top case assembly for that specific model MacBook Pro.

What caution should a technician be aware of before attempting to remove hard drives or optical drive carrier from a MacPro (Mid 2012)?

A. The rear latch must be lifted or the drives are locked in a place.

B. The rear latch should be in the closed position to unlock drives.

C. The hard drives must be unscrewed from the carrier before removal.

D. The optical drive screws must be removed before sliding the carrier out of enclosure.

Which of the following diagnostics is a unique test suite for Mac mini Server and Mac Pro Server?

A. AXD

B. AHT

C. AST

D. ASD

Which of the following statements is true about Fusion Drive?

A. No special setup or configuration is required to use Fusion Drive.

B. Fusion Drive is not compatible with Time Machine.

C. Recovery HD is not supported on a Fusion Drive.

D. A user is able to specify data placement.

Which of the following tools should be run after using the Trackpad Keyboard Mapper tool to verify that a keyboard language has been programmed on a MacBook Air (Early 2014)?

A. Apple Diagnostics

B. Trackpad Diagnostics

C. Apple Service Diagnostics (ASD)

D. Mac Resource Inspector (MRI)