7497X Online Practice Questions and Answers

When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A. Each cluster

B. Common Component cluster

C. UAC cluster

D. OCP cluster

Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?

A. Unified Collaboration Administration (UCA)

B. Call Server Connector (CSC)

C. Unified Collaboration Model (UCM)

D. Engagement Designer (ED)

When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A. /var/log/Avaya/services/event.log

B. /var/log/Avaya/ca/event.log

C. /var/log/Avaya/dcm/event.log

D. /var/log/Avaya/eventing/activemq.log

Consider the following ContextData for a Voice Channel Interaction: ContextData=S9iOZBBTKiQ-pF9K-x8lw,VO,N

What is the significance of "VO"?

A. VO - `VoIP" Call

B. VO - `PSTN' Voice

C. V0 - Video

D. VO - Web Voice

A customer is testing Avaya Oceana Voice Call Flow.

From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files"?

A. From SMGR CSC Attribute Information by clicking on Avaya BreezeTM, Configuration and CSServices Attributes

B. From AES DMCC Summary Information by clicking on Status and Control, DMCC Service Status, No. of Associations

C. From ED Admin Console Instances by clicking Active Instance and then click on the Context Store Cluster Block

D. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information pop up

Consider the log messages from ContactCenterService PU log file ucm-affadapter-pu-1.log:

2018-02-21 11:21:21, 549 [Pool-pool-4-thread-1] INFO AsyncHttpClient

[adapter-pu-1] [M:sendEvent][T:] .Sent request to

[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header

attributes [{family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-NyAKSJny6A,

version=1.0)],body [RouteContactEvent [,

id=UGZQRVhJNHhTaG1ycXQyQThFN2VJdw==_,ip=135.122.104.77,

wr=PfPEXI4xShmrqt2A8E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,

ch=ShortMessageService, rrId=f785b56c-364f-4acf- 9620b723a6ca43c6,routAddr=,wfType=ROUTE_CONTACT_SMS, reason=DEFAULT]]

What is the Work Request ID in the log message?

A. UGZQRVhJNHhTaG1ycXQyQThFN2VJdw

B. f785b56c-364f-4acf-9620-b723a6ca43c6

C. PfPEXI4zShmrqt2A8E7eIw

D. Eke6-qw3S2K-NyAKSJny6A

An Avaya Oceana® administrator wants to add a new Avaya Oceana® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present in the "list agent-loginID" output.

Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A. Over-write the Agent ID using Avaya Control Manager while adding the Avaya Oceana® user.

B. Remove the Agent ID from Communication Manager.

C. Add the new Avaya Oceana® agent using Control Manager.

D. No action; the Agent ID is not required while adding an Avaya Oceana® user in the Control Manager.

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools>Developer Tools, and they find the following error message:

WebSocket connection to `ws://192.168.10.50/services/websocket/chat' failed: Error during WebSocket handshake: Unexpected response code: 403

What is the problem indicated by this error message?

A. The customer Webchat is connected but these is a problem with the Webchat snap-in.

B. The customer Webchat is unable to connect to Avaya Oceana® Webchat snap-in.

C. The customer Webchat is rejected by the browser proxy or antivirus installed in the PC.

D. The customer Webchat is connected but there are no agents available in Avaya Oceana®.