7492X Online Practice Questions and Answers

Refer to the exhibit.

The reply-best vector command is applied to which BSR VDN/Vector?

A. Status Poll Vector

B. Primary Vector

C. Interflow vector

D. Adjunct Vector

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

A. The BSR Application ID must be set in the VDN form.

B. Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

D. Percent Allocation in the Business Advocate feature must be enabled.

Refer to the exhibit.

What are three reasons for turning on "Net Redir" = y? (Choose three.)

A. Network Call Deflection does not use ISDN messaging.

B. It supports route-to number ~rl23658888.

C. It increases trunk usage and costs.

D. It supports Network Call Transfer.

E. It decreases trunk usage and costs.

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers. Which command in the vector would invoke NCR using BSR?

A. route-to number 112920414

B. route-t number 11292414

C. reply-best

D. queue-to best

In a multi-site Best Services Routing (BSR) configuration remote locations during an agent surplus condition?

A. On the System-parameter customer option form

B. On the hunt group form

C. On the BSR Application form

D. On the Signaling group for BSR application

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail. What are two reasons that could be the root cause for this failure? (Choose two.)

A. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.

B. The agents in Detroit are all in auxiliary work mode.

C. There is no Best Service Routing application for the active Vector Directory Number (VDN).

D. The Expected Wait Time for the skill in Detroit is being suppressed.

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient

manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of

which site is deemed "best".

Which licensed feature must be activated to accomplish this?

A. BSR Usage Allocation Enhancements

B. ISDN/SIP Network Call Redirection

C. VDN Return Destination

D. BSR Local Treatment for IP and ISDN

Which three statements about LAI requirements are true? (Choose three.)

A. Intelligently route calls among the call centers to achieve a better ACD load balance.

B. The receiving switch is able to accept or deny interflowed calls sent by the sending switch.

C. The routing of an incoming call to an external switch must be answered at the originating switch.

D. Look-Ahead Interflow (LAI) improves call-handling capability and agent productivity for call centers with multiple locations.

E. It Is able to use the adjust-by vector command to better manage EWT.

A call center supervisor is trying to initiate an emergency condition by using FAC. After required FAC, a

busy signal is returned.

Which three reasons are causing this problem? (Choose three.)

A. The variable associated with emergency is not defined.

B. The COS-group of the telephone set Console Permission disabled.

C. The COS group of the telephone set has Priority Calling disabled.

D. The FAC Vector Variable (VVl-9) Is not defined.

E. The VDN variable Vl-9 Is not set.

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group. Which command would be the start point?

A. list usage hunt-group 10

B. list hunt group 10

C. list usage extension xxxx(Where xxxx is the extension number)

D. remove hunt-group 10

You are having problems with Avaya Aura Call Center Elite Multichannel and you are considering a work

around.

In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem

until a more permanent solution is found?

A. D4 - define escape points

B. D2 - describe the problem

C. D1 - establish a team

D. D3 - develop interim containment actions

E. D5 - choose corrective actions

A customer wants to use the TTrace application on their desktop to monitor remote servers. Is this possible?

A. Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop

B. Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

C. No, the customer must use the TTrace application from another server

D. No, the customer must use the TTrace application on the server where it is running

A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software. Which requirement do they need to configure to install the server software?

A. Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1

B. Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS

C. Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS

D. IIS only

You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating

as intended.

Which command do you use to do this?

A. monitor bcms hunt group

B. list trace trunk

C. monitor bcms trunk

D. list trace vdn

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?

A. 876549432

B. 3876

C. 9432

D. 87654