7392X Dumps

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Avaya 7392X dumps - 100% Pass Guarantee!

Rating: 4.8

Vendor: Avaya

Certifications: ACIS-7392

Exam Name: Avaya Aura Call Center Elite Implementation Exam

Exam Code: 7392X

Total Questions: 61 Q&As ( View Details)

Last Updated: Mar 24, 2024

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7392X Q&A's Detail

Exam Code: 7392X
Total Questions: 61
Single & Multiple Choice 61

7392X Online Practice Questions and Answers

Questions 1

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

With EAS enabled, which software mechanism is used for queuing?

A. Agent IDs

B. VDNs

C. Agent Stations

D. Skills

Show Answer
Questions 2

A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent.

Which mechanism controls what happens while the customer is waiting in the queue?

A. Agent Stations

B. Vectors

C. Skills

D. Hunt Groups

Show Answer
Questions 3

Which component provides audio support in Avaya Aura?Call Center Elite?

A. System Manager

B. Communication Manager

C. Avaya Aura?Media Server

D. S8300 Server Blade

Show Answer
Questions 4

Which option describes a feature access code?

A. any group of 1 to 4 digits which can include asterisk (*) and pound (#) signs at the beginning

B. any group of 1 to 6 digits

C. any group of 1 to 4 digits where an *(asterisk) can appear anywhere

D. any group of digits and asterisks (*) or pound signs (#)

Show Answer
Questions 5

Direct Agent calls are not getting counted correctly in the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

A. Class of Restriction (COR)

B. Class of Service (COS)

C. skill-level

D. ead-mia

Show Answer More Questions

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