6202.1 Online Practice Questions and Answers

After completing the in installation of the Contact Center Manager Server (CCMS), you want to display the installation log. What is the path to this log?

A. D:\Avaya\Logs\PV|

B. C:\Logs\CCMS

C. C:\Avaya\Logs\Sysops

D. D:\Log\CMS

You are preparing a Windows 2008 Server for Contact Center Manager Server (CCMS) and Server Utility installation. Which operation on the server can the Server Utility perform?

A. Perform event preferences

B. Perform database restores

C. Administer Contact Center Agent login credentials

D. Modify Real-Time Display interface parameters

Which operating system features should be enabled in Windows Server 2008 operating system before you install Contact Center Manager Administration (CCMA)?

A. Windows Server Backup for running CCMA Server Backups and Internet Information Services (IIS)

B. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server

C. Storage Manager for SAN's for managing the remote backups and IIS

D. IIS and XPS Viewer to view reports on the server

You are configuring the RSM settings on a newly installed Contact Center manager Server (CCMS).

Which address is within the acceptable range for use as an IP multicast address on CCMS?

A. 223.0.0.255

B. 225.0.1.254

C. 242.0.1.0

D. 240.25.255.254

Which process is performed by the Contact Center Server database migration tool during an upgrade?

A. It creates a new database for the upgrade to Avaya AuraTM Contact Center

B. It extracts customer data and prepares it for the upgrade to Avaya AuraTM Contact Center

C. It upgrades all processes to Avaya AuraTM Contact Center

D. It migrates Avaya AuraTM Contact Center applications to new server platforms

You are preparing a Platform Vendor Independent (PVI) server for Contact Center manager Server (CCMS) Application installation The Contact Center type is an Application Module Link (AML) based Avaya Communications Server 1000 (CS1000) Contact Center multimedia (CCMM) is not a part of the solution Which two statements describe the settings that should be configured from Date and Time? (Choose two.)

A. Ensure the Windows time service is disabled

B. Ensure the Windows time service is enabled

C. Ensure Windows Date and Time Settings are disabled

D. Ensure Windows Date and Time Settings are enabled

E. Ensure both "automatically adjust clock for daylight savings changes" and "automatically synchronize with an internet time server" check boxes are selected

You have just completed installing Contact Center Manager Administration (CCMA) and Security Framework. An external LDAP user heeds to the created via the Unified Communications Manager (UCM).

Which configuration must be run before creating the user?

A. Configure the LDAP server information under the external authentication

B. Under the Add Administrative user window choose Authentication type-External and configure the server IP

C. The CCMA User Migration tool must be used to configure the LDAP server

D. The user must be created via Access and Partition Management under the CCMA

How does Avaya recommend a Release Update (RU) or Service Pack (SP) be added during the installation of the AuraTM Contact Center applications?

A. Create a shared folder with full access on a network drive and download the RU or SP to it

B. Stop the installation and use Add/Remove Programs to add the downloaded RU or SP

C. Create a folder on the server where the Contact Center software is being installed and download the RU or SP to it

D. Download the RU or SP and write it onto a DBD and then use the DVD to install it onto the server

You are installing the Contact Center Manager Administration (CCMA) software on a prepared server for the first time This will be the first CCMA server on the network. The System Readiness Check window indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the server. The installation wizard was stopped.

What should be done to connect the error?

A. Return the installation wizard and ignore the message

B. Continue the installation wizard, then download and install IIS before rebooting

C. Re-install the Windows operating system with IIS Service

D. Using Windows 2008 Server Manager, Add Role that will install IIS

A customer has a prepared that works with Service Demand Architecture (SOA) web services directly to the Contact Center Manager Server (CCMS) which are SOA web services enabled at the Contact Center Manager Server (CCMS)?

A. Using the CCMS server configuration, access the WS Open interface tab and select SOA ENABLED

B. SOA is enabled by default in the CCMS as a part of the installation

C. SOA Web Service is not supported in Avaya AuraTM Contact Center 6.0

D. While adding a new CCMS server to the Contact Center Manager Administration (CCMA) server via the web client. Select the "web services" are under the new CCMS server being added. and select SOA ENABLED

You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Platform Vendor Independent (PVI).

How should you complete the installation of the Server Utility?

A. You will need to have Avaya support personnel remotely install the Server Utility

B. You can reinsert the installation DVD and run setup exe again, selecting only the Server Utility to be installed

C. You will need to restart the entire installation process, beginning with the installation of the operating system

D. You can install the Server Utility from a shortcut on the Windows Start menu

You are preparing to connect the hardware for the Contact Center Manager (CCMS) in a dual-network interface card (NIC) configuration. Which statement describes the dependency that must be considered?

A. Ensure that NetBIOS on both of the NICs is enabled

B. The ELAN subnet card comes first in the binding order

C. The Contact Center Server subnet card comes first in the binding order

D. If the server has more than two NICs, ensure that all NICs are enabled and all have IP addresses assigned to them

You want to implement High Availability which licensable feature is needed as a part of the License File?

A. Multiplicity

B. Networking

C. Standby Server

D. Universal Networking

You are installing a new Contact Center Manager Server (CCMS) Application Module Link (AML) based for use with Avaya Communications Server (CS100).

Which statement about setting up and configuring the hardware connections for the CCMS is true?

A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is supported

B. A direct connection to the ELAN subnet through a dedicated NIC is required

C. A connection to the Contact Center Server subnet through a dedicated NIC is not required

D. A connection to the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is required

You are installing an Application Module Link (AML) based Contact Center Manager Server (CCMS) with only one network interface card (NIC) CARD After finishing the installation, and looking under the System Control and Monitor Utility, it is noticed that the TFE, VSM and ASM services are down.

Which three situations can cause this? (Choose three)

A. There is no network connection between the CCMS and Communications Server 1000 (CS1000) Ping both directions to verify the connection

B. Nodal License must be changed to a Corporate License, otherwise the services will stay down

C. Within the CS1000 AML configuration, verify ELAN and VAS configuration and verify AML is enabled

D. Only a SIP-based CCMS can have one LAN card Add a second LAN card