500-442 Online Practice Questions and Answers

How many Workflows are supported by Finesse?

A. up to 20 Workflows with 5 per Team

B. up to 100 Workflows with 5 per Team

C. up to 100 Workflows with 20 per Team

D. up to 200 Workflows with 20 per Team

What is the maximum number of attributes that can be assigned to an Agent?

A. 40

B. 50

C. 200

D. 500

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

A. Report Designer

B. Dashboard Administrator

C. Security Administrator

D. Report Definition Designer

E. Security Configuration Designer

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

A. ICM sends an Agent Label, which prompts a command to CVP.

B. ICM responds to the Route Request by running a Routing Script.

C. ICM responds to the Route Request by running an Administrative Script.

D. ICM sends a VRU Label, which prompts a command to CVP

Which .bat file displays the status of the VXML server and the applications running?

A. ResumeApp.bat

B. Stalus.bat

C. Update.bat

D. Deploy.bat

Which two servers can be accessed from the Web Administration tool? (Choose two.)

A. Rogger

B. PG

C. DCCMP

D. CVP

E. Finesse

What are two channels or features supported by ECE? (Choose two.)

A. TSMS

B. Chat

C. Courtesy Callback

D. Callback

E. Email

Which server holds the .wav files on a UCCE environment?

A. VXMLGW

B. CVP reporting server

C. ICM Router

D. Media Server

How many clusters of Finesse will a single PG support?

A. one

B. two

C. three

D. four

Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

A. VRU PG

B. Unified Communications Manager

C. Media Server

D. Voice Browser

E. Finesse Server

How many teams can an Agent be a part of?

A. 1

B. 2

C. 3

D. unlimited

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

A. TCP/IP disconnect reports

B. Real-time Report

C. Historical Report

D. Administration Audit Report

E. Call Routing Reports

What are the two main features of theCisco VVB? (Choose two.)

A. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

B. allows an agent to retrieve the required information through voice commands without interacting with a customer

C. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

D. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

E. allows customers to retrieve the required information through voice commands without interacting with an agent

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

A. Dialed Numbers

B. Agents

C. Routing Scripts

D. Administrative Scripts

E. Deleted Objects

What is the suggested mechanism to offer coaching to agents by supervisors?

A. TeamMessage

B. Desktop chat

C. Email

D. Whisper coaching