37820X Online Practice Questions and Answers

You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business. Based on these factors, which IP OfficeTM deployment model would meet the customer requirements?

A. Private Cloud

B. Public Cloud

C. Hybrid Cloud

D. On-Premise

With Avaya Spaces, which statement is true about the what users can do?

A. Guest level users can only text chat other users.

B. All levels of users can text chat and video call.

C. Only Member level users and above can video call.

D. Only the Owner/Admin level users can video call.

What is one of the features of the Avaya VantageTM K165 that makes it different than the Avaya Vantage K175?

A. It has visible mechanical buttons.

B. It has a smaller touch screen.

C. It does not Include a camera.

D. It is not an all glass device.

With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

A. They can have direct online video calling but no video conferences.

B. They can host online video conferences with a maximum of 5 participants.

C. They can host online video conferences with a maximum of 15 participants.

D. They can host online voice conferences with a maximum of 15 participants.

For Avaya Equinox Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?

A. Video room systems as participants

B. Web browser connectivity

C. Live broadcast for 750 viewers

D. Recording and playback

To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

A. Preferred Edition with VMPro

B. Essential Edition with an external PC to run Avaya Call Reporting

C. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license

D. Preferred Edition with VMPro and an IP Office CTI license

A company's IT staff often works from remote locations. What is required for them to manage the Avaya IP OfficeTM Platform remotely?

A. The Avaya Secure Access Link (SAL)

B. VPN access and the System Status tool

C. VPN access to the corporate network and an IP Office System Monitor

D. VPN access to the corporate network and a web browser

Refer to the Scenario: IT-FAC.

For this customer, you have decided to install High Availability (HA. for the Session Border Controller for

Enterprise SBCE) with 15 SIP trunks.

In addition to the hardware, which licensing is required for this solution?

A. 30 Standard licenses; since you need to duplicate the Standard licenses for HA

B. 15 Standard licenses; since HA Is included with the Standard license

C. 15 Standard licenses and 15 Standard HA licenses

D. 15 Standard licenses and 15 Advanced licenses; since HA requires Advanced licenses

You are working with a customer to migrate them to an Avaya Midsize solution with IP OfficeTM. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month. Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?

A. Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.

B. Digital trunking requires an SBCE for security.

C. The cost for nine analog trunk ports versus a single digital trunk port.

D. Digital trunking needs VCM channels and analog trunks do not-

A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network

with WIFI. They ask you which type of network is better.

Which benefit would you tell them?

A. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.

B. WiFi provides voice and data access for users.

C. DECT Is voice only and the chance of hacking Is minimal,

D. DECT supports longer distances than Wi-Fi.

Which license is only available In a CapEx model?

A. ASBCE

B. AWFOS

C. Analog user

D. Digital user

You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity. Which two statements describe the server configurations for IP Office and ACC with Business Continuity?

A. If the ACCS is using a hardware appliance the IP Office can be virtualized.

B. IP Office and ACCS can be virtualized only using the same VMware host server.

C. If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.

D. IP Office and ACCS can be virtualized only using separate VMware host servers.

Refer to the Scenario: HandH Ticket.

The HandH Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura? In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?

A. IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.

B. The IP Office can be virtualized in either a Nutanix or a VMware environment.

C. IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.

D. IP Office uses many of the same components and applications such as SBCE and System Manager.

A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS. How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

A. 150

B. 250

C. 350

D. 450

Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A. To IP Office and anchored In IP Office: A-6

B. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

C. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5

D. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7