33820X Online Practice Questions and Answers

Refer to the exhibit.

Based on the following features and functions:

1.

Able to choose the best agent available to handle an outbound contact

2.

Supports behavior-based past and predicted future behavior for customers and agents

3.

Supports data trending to determine patterns which is refreshed daily

4.

POM queries It at that moment In time when It decides on the agent handling a given call

Which application would you place in the blue box?

A. Avaya Intelligent Customer Routing

B. Workspaces for Elite with POM Integration

C. Best Service Routing

D. Afiniti Enterprise Behavioral Pairing

A customer wants to use the Avaya Aura?Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A. AAMS provides Communication Manager IP audio functionality.

B. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.

C. AAMS is shareable between different adopters.

D. AAMS provides virtualization, high channel density and no playback announcement limits.

E. Experience Portal will use the AAMS as a media resource.

The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)

A. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.

B. In AEP 7.2.x, full ports cannot be bundled with speech.

C. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.

D. In AEP 7.2.x, full ports may be bundled with speech.

E. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.

A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.

From a migration standpoint, in addition to Avaya Aura?Call Center Elite, which additional application will preserve the customer investment?

A. Avaya IXTM Workforce Engagement

B. Avaya Intelligent Customer Routing

C. Avaya Call Management System

D. Avaya Aura?Elite Multichannel

Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.

B. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.

C. Elite Multichannel 6.6 supports WebLM Release 6.x.

D. Elite Multichannel 6.6 uses SSLv3

An Avaya Aura?Call Center Elite customer wants an application solution with the following requirements:

1.

Synchronizes with a deskphone to share the control of telephony and agent features

2.

Includes capabilities of integrated video and Instant messaging

3.

Increases collaboration

4.

Reduces agent talk time and facilitates first call resolution

To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A. Agent Desktop Displays (ADD)

B. Avaya one-X?Agent

C. Agent Map

D. Avaya Agent for Desktop (AAfD)

Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager. What is the Virtual Appliance that Pod FX Is transitioning to?

A. Avaya Server Platform (ASP)

B. Avaya Application Server (AAS)

C. Avaya Solutions Platform (ASP)

D. Avaya Common Platform (ACP)

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.

What Is the default VPC hardware and software configuration?

A. Dedicated hardware and shared software

B. Shared hardware and shared software

C. Shared hardware and dedicated software

D. Dedicated hardware and dedicated software