33810X Dumps

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Avaya 33810X dumps - 100% Pass Guarantee!

Rating: 4.9

Vendor: Avaya

Certifications: ACDS

Exam Name: Avaya Aura Contact Center Solution Design Exam

Exam Code: 33810X

Total Questions: 48 Q&As ( View Details)

Last Updated: Apr 17, 2024

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33810X Q&A's Detail

Exam Code: 33810X
Total Questions: 48
Single & Multiple Choice 48

33810X Online Practice Questions and Answers

Questions 1

AACC interoperates with which two different Avaya applications? (Choose two.)

A. Avaya Work Force Optimization Select

B. Interaction Center

C. Proactive Outreach Manager

D. Call Back Automated

Show Answer
Questions 2

A customer Intends to connect two SIP enabled AACC on one Avaya Aura UC Platform. Which capability is supported In this scenario?

A. Email and Web Communication

B. Microsoft Lync Integration

C. Avaya Presence Service

D. AACC High Availability

Show Answer
Questions 3

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.

Which statement describes what the Avaya support department needs be prepared to tell the manager?

A. Different Presence client software are supported on Avaya Agent Desktop.

B. Agent Desktop does not support co-resident Skype for Business client software.

C. Microsoft Lync Server are not supported.

D. Microsoft Skype Server are not supported.

Show Answer
Questions 4

Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A. Standby License Manager

B. Local WebLM license file

C. Remote WebLM server

D. Remote license file

Show Answer
Questions 5

Which three attributes describe the right context of a customer journey experience? (Choose three.)

A. Specific Report focused

B. Single Channel driven

C. Seamless

D. Personalized

E. Intelligent

Show Answer More Questions

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