33810X Online Practice Questions and Answers

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.

Which statement describes the Qualification step?

A. It proposes, communicates, and agrees upon the detailed solution.

B. It documents the details, and quantifies the cost.

C. It Is a discussion driver to help draw out and Identify the problem(s) to be solved.

D. It is the final Invoice that serves as the formal contract acknowledgement.

The Avaya Aura Media Server (AAMS) delivers a high Soft DSP / Media channel density.

How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A. 4450

B. 2200

C. 1100

D. 550

An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)

A. Call by Call Display

B. Bill Board collection

C. Supervisor Chart

D. Agent Maps

The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A. Contact Center Server Utility

B. Contact Center Orchestration Designer

C. Contact Center Manager Administrator

D. Contact Center Manager Multimedia Administrator

A design specialist has scheduled his first discovery conversation with a customer. Which three factors would the specialist be able to address with the customer? (Choose three.)

A. Uncertainty

B. Fear

C. Doubt

D. Anxiety

E. Worry

The CEO of a service company wants context rich information that Is Important for better customer experience.

Which development platform allows customers to add new capabilities to their solution?

A. Avaya BreezeTM

B. Avaya Experience Portal Platform

C. Avaya Performance Applications Platform

D. Avaya Applications Platform

An IT manager wants Avaya Breeze TM to use Snap-In to integrate new capabilities into processes.

Which Avaya Breeze TM snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A. Context Store

B. Co-Browsing

C. Engagement Designer

D. Work Assignment

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A. Avaya IXTM Workforce Engagement

B. Avaya Control Manager

C. Avaya IXTM Workspaces

D. Avaya Breeze Platform

The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A. HTTP

B. FTPS

C. HTTPS and FTPS

D. HTTPS

The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A. MAC Address

B. Host ID

C. IP Address

D. Customer name

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A. Task Flow Executor (TFE)

B. Telephony Services Manager (TSM)

C. SIP Gateway Manager (SGM)

D. Telephony Services Manager (TSM)

Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes. Which statement about Outbound campaigns is true?

A. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

B. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

C. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

D. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A. IP address

B. MAC address

C. Host ID

D. Customer name

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.

What Is this solution called?

A. Call Completion No Reply (CCNR)

B. Call Back Assist (CBA)

C. Call Back Request (CBR)

D. Call Completion Busy Subscriber (CCBS)

A sales representative is preparing for a customer presentation with market trends for Avaya Aura Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

A. Engaging customers on their terms

B. Customers initiating calls into the Contact Center by telephone only

C. Evolution of the Contact Center agent

D. Contact Center data gathered from generic reports only