3313 Online Practice Questions and Answers

The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)

A. Start or Stop High Availability (HA) System

B. Display status of component services

C. Shutdown or Start up Contact Center

D. Enable/Disable High Availability (HA) Switchover

You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.

How can the Service Packs be installed using the Avaya Update Manager?

A. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.

B. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for installation.

C. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.

D. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.

The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)

A. AAMS SIP message logs

B. Network SIP message logs

C. CCMS_ASM message logs

D. CCMS SIP message logs

Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?

A. SIP Redirect Server

B. SIP Gateway

C. Back-to-Back User Agent (B2BUA)

D. SIP Gateway Manager

In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

A. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.

B. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.

C. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.

D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.

Which step will you take to enable additional debugging information?

A. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.

B. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.

C. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.

D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.

The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.

Which three types of report output does Avaya Grep generate? (Choose three.)

A. Sip Sequence Report

B. Summary Report

C. Call Properties Report

D. Summary Log file

E. Event Report

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

A. From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

B. Confirm recordings have been uploaded to the CCMS.

C. From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

D. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

E. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)

A. Application Enablement services (CTI proxy)

B. Session Manager (Voice inbound proxy)

C. Communication Manager (voice inbound proxy)

D. APS server (Presence proxy)

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.

Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

A. Contacts %Abandoned

B. Contacts Redirected

C. Contacts Answered

D. Contacts Offered

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

A. SIP Gateway Manager with transport Layer Security (TLS)

B. Network Routing Service with TCP and UDP

C. Back to Back User Agent (B2BUA) with TLS

D. SIP Gateway with Real-Time Protocol (RTP)

E. SIP Redirect Server with RTP

A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs. On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs? (Choose three.)

A. SIP Call Log ID

B. Customer Phone Number

C. CSTA/TR87 Call ID

D. SIP URI

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS)

contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.

What should you do next to completely resolve the issue?

A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.

B. Reboot the CCMS server.

C. Use the windows services utility to restart the MAS Configuration manager services.

D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)

A. If a call is queued and an announcement is played, the event will be included in the event column.

B. The Call-by-Call report can include several reporting intervals.

C. You can enable Call-by-Call statistics for reports on a per application basis.

D. The Call ID is the identifier that ties alt information together to produce the complete record for each call.

Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

A. Windows Event Viewer\Performance\Logs

B. Windows Event Viewer\Windows Logs\System

C. Windows Event Viewer\Windows Logs\Security

D. Windows Event Viewer\Windows Logs\Applications

E. Windows Event Viewer\Applications and Services Logs