USER-EXPERIENCE-DESIGNER Online Practice Questions and Answers

Sales managers want their team members to help each other close Opportunities. The Opportunityand Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.

What is the side effect of this approach?

A. All sales reps will have Read access toAccounts for all Opportunities.

B. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.

C. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.

D. All sales reps will have Read access to all Accounts.

A UX Designer has been asked to improve Salesforce adoptionamong sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.

What should the designer do next?

A. Tell the customer they need to improve operations before anywork can be done.

B. Log the findings and move forward with presenting possible solutions.

C. Recommend Field Level Validation to ensure users are entering the correct data.

D. Conduct a workshop with stakeholders to align on the current state and build consensus.

Cloud Kicks (CK) has an Unlimited EditionSalesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create?

A. Up to 3

B. Unlimited

C. Up to 20

D. Up to 10

A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.

Which technique should be used?

A. User Test

B. Cognitive Walkthrough

C. Tree Testing

D. Card Sorting

A UX designer wants toquickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers needed salesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns

Which tool or installation should best support their needs?

A. Lighting design systems zip

B. sketch plugin

C. lighting design systems unmanaged package

D. SLDS validator

Cloud Kicks wants to drive engagement on its website. Which two Salesforce features should boost engagement? Choose 2 answers

A. Einstain Bots

B. Automated Invitations

C. MyTrailhead

D. Salesforce Connect

The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones. In which two ways should their experience be improved? Choose 2 answers

A. Request users to create and share their list views.

B. Share list views to Public Groups and only add relevant users.

C. Remove irrelevant public list views.

D. Recommend using related lists instead of list views.

Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement. In which three Ways Could CK's customers engage? Choose 3 answers

A. Endorsement of skills and expertise

B. Customize page layouts

C. Choose personalized branding

D. Join affinity groups

E. Recognize peers with badges