Printable PDFSDI SD0-302 dumps - 100% Pass Guarantee!
Vendor: SDI
Certifications: SDI-Certifications
Exam Name: SDI - SERVICE DESK MANAGER QUALIFICATION
Exam Code: SD0-302
Total Questions: 232 Q&As
Last Updated: Apr 07, 2024
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SD0-302 Q&A's Detail
| Exam Code: | SD0-302 |
| Total Questions: | 232 |
CertBus Has the Latest SD0-302 Exam Dumps in Both PDF and VCE Format
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SD0-302 Online Practice Questions and Answers
If you choose to implement a formal standard rather than a best practice, which would be the best description of the difference?
A. A best practice does not need evidence to prove progress, a formal standard does
B. A formal standard may not be ITIL compliant, a best practice would be
C. A best practice demonstrates good governance, a formal standard demonstrates adherence
D. Best practice does not include ISO/IEC 20000, a formal standard includes ITIL
Which of these options would be considered a Problem Management KPI?
A. Service Desk SLAs being met
B. Number of escalations
C. Increased Incident resolution
D. Reduced numbers of Incidents
Which of these options is NOT a component of the Service Level Management process?
A. Service Catalogue (SC)
B. Service Improvement Programme (SIP)
C. Service Agreement Practice (SAP)
D. Service Level Requirements (SLR)
You are explaining the benefits of desk-side support to your new-starters. Which of these options best describes one of these benefits?
A. It gives the analyst a clearer understanding of the users situation
B. It establishes better rapport with second-line analysts
C. It enables the analyst to demonstrate their knowledge and skills to the user
D. It offers opportunities to create new power-users
Which of these options is a primary objective of self- service for Service Desks?
A. To enable users to become experts in IT support
B. To help users to log their own incidents
C. To enable users to resolve incidents for their colleagues
D. To help users to close their own incidents
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