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Which two scenarios require you to configure conditional processing within the case type? (Choose Two.)

A. A scholarship eligibility application requires students to enter standardized test scores, Students with qualifying test scores can schedule and interview. Students without qualifying test scores receives a rejection email.

B. A catering booking application requires customers to enter information about the expected party size, event date, and event time. When customers submit the information the catering company sends a confirmation email.

C. An application requires customer to select the type of request in a drop-down list. The system routes the request to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

D. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account. Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement ? (Choose Two)

A. Add a persist case shape after the first step.

B. Configure the starting flow to instantiate the case type as a temporary case.

C. Apply a when condition to the first step to persist only cases requiring updates.

D. Configure the first step to instantiate the case type as a temporary case.

A survey is sent to a customer via email.

How do you configure a solution to ensure the email includes the case ID for the survey?

A. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

B. Call a data transform to copy the case ID from pyWorkPage to the email.

C. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

D. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

In designing your application, you want to apply consistent visual styles to all parts of the application. How do you meet this requirement?

A. Specify a skin in the application rule.

B. Apply styles to the screen layout.

C. Use the Live Ul tool to select the skin rule.

D. Specify a skin in the harness rule.

A requirement states: A customer can update an address at any point during case processing by performing the following steps.

1.

The customer submits the new address.

2.

The application verifies that the address matches postal service requirements.

3.

The customer then approves the corrected address. How do you configure this requirement?

A. Add a case-wide optional action to the workflow for the address submission.

B. Add a case-wide optional process to the case workflow to perform the address change.

C. Add an alternate stage to the case life cycle to change the address.

D. Add a button to each assignment to present the customer with a form to submit a new address.