PEGACSA74V1 Online Practice Questions and Answers

An organization requests the following behavior for a case type that allows customers to place orders for fulfillment. When the customer logs in:

1.

The application identifies the customer upon login.

2.

The case type lists the last 10 orders placed by the customer.

3.

The customer can select one of the previous 10 orders as the basis for the current order. Select each piece of Information on the left and drag it to the appropriate Clipboard Location.

Select and Place:

A requirement states: A customer can update an address at any point during case processing by performing the following steps.

1.

The customer submits the new address.

2.

The application verifies that the address matches postal service requirements.

3.

The customer then approves the corrected address. How do you configure this requirement?

A. Add a case-wide optional action to the workflow for the address submission.

B. Add a case-wide optional process to the case workflow to perform the address change.

C. Add an alternate stage to the case life cycle to change the address.

D. Add a button to each assignment to present the customer with a form to submit a new address.

Select the three benefits of using Direct Capture of Objectives (DCO). (Choose Three)

A. Generate the latest code from business-friendly metaphors.

B. Empower project participants to review development progress.

C. Facilitate collaboration between business and IT around working models.

D. Automate custom business processes.

E. Enter and store business requirements in the application.

Which two conditions do you test with a unit test? (Choose Two)

A. A property value is set correctly by a data transform.

B. A data page populates without any errors.

C. An application displays user views for 20 users within three seconds.

D. An application is successfully migrated to a test system.

Which requirement is satisfied by configuring a service level agreement?

A. Requests from customers with elite status go to a dedicated work group.

B. A transaction review is completed within 24 hours.

C. Users are notified when they receive an assignment.

D. Transaction dispute cases are considered more urgent than address change cases.

The business process for an automobile insurance claim consists of the following phases:

. Submission: The customer contacts a customer service representative (CSR) to file the claim. . Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.

. Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.

. Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

A. Submission

B. Verification

C. Repair

D. Review

A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount. Select the case type relationship that satisfies the requirement.

A. Configure hotel review as a spin-off case of the checkout request.

B. Configure checkout request as a child case of hotel review.

C. Configure both checkout request and hotel review as top-level cases.

D. Configure hotel review as a child case of the checkout request.

You have been asked to create a report definition that includes information about the sales offices and sales representatives. The manager wants to access the report in the Report Browser in the user portal. The manager also wants to

include the report in a new report category specifically for the sales group.

What two configurations are required to support this request? (Choose Two)

A. Select the option in the Report Browser that allows users to view your report.

B. Create a report category rule for sales office reports.

C. Select the report definition option that displays your report in the Report Browser.

D. Add a report category for sales group reports in the Report Browser.