Printable PDFPeoplecert PC0-001 dumps - 100% Pass Guarantee!
Vendor: Peoplecert
Certifications: Peoplecert Certification
Exam Name: ITIL 2011 Foundation
Exam Code: PC0-001
Total Questions: 131 Q&As
Last Updated: Apr 29, 2024
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PC0-001 Q&A's Detail
| Exam Code: | PC0-001 |
| Total Questions: | 131 |
CertBus Has the Latest PC0-001 Exam Dumps in Both PDF and VCE Format
- Peoplecert_certbus_PC0-001_by_Alexander_M-_128.pdf
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- Peoplecert_certbus_PC0-001_by_Fari_128.pdf
- 221.19 KB
- Peoplecert_certbus_PC0-001_by_splendour_106.pdf
- 221.37 KB
- Peoplecert_certbus_PC0-001_by_mohammed_hassan_alatta_118.pdf
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- Peoplecert_certbus_PC0-001_by_soniya-kapoor87_120.pdf
- 221.42 KB
- Peoplecert_certbus_PC0-001_by_Alejandra_116.pdf
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PC0-001 Online Practice Questions and Answers
Which role is responsible for carrying out the activities of a process?
A. Process owner
B. Change manager
C. Service manager
D. Process practitioner
Hierarchic escalation is BEST described as?
A. Notifying more senior levels of management about an incident
B. Passing an incident to people with a greater level of technical skill
C. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
D. Failing to meet the incident resolution times specified in a service level agreement
Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
A. Profit
B. Preparation
C. Products
D. Potential
Which process is responsible for sourcing and delivering components of requested standard services?
A. Request fulfilment
B. Service portfolio management
C. Service desk D. IT finance
Which one of the following is the purpose of service level management?
A. To carry out the service operations activities needed to support current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a service catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services
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