Printable PDFMicrosoft MB-910 dumps - 100% Pass Guarantee!
Vendor: Microsoft
Certifications: Fundamentals
Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code: MB-910
Total Questions: 162 Q&As ( View Details)
Last Updated: Apr 11, 2024
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MB-910 Q&A's Detail
| Exam Code: | MB-910 |
| Total Questions: | 162 |
| Single & Multiple Choice | 68 |
| Drag Drop | 32 |
| Hotspot | 62 |
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MB-910 Online Practice Questions and Answers
A company implements Dynamics 365 Customer Service for their support desk.
Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.
You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.
What should you implement?
A. Service level agreements
B. Customer Service Insights
C. Power Automate to transfer cases
D. Knowledge base management
DRAG DROP
A company uses Dynamics 365 Field Service.
The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs.
You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view
content.
NOTE: Each correct selection is worth one point.
Select and Place:
HOTSPOT
You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer's contract to the customer record as a PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
HOTSPOT
You are investigating the reporting capabilities for Dynamics 365 applications.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:
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Microsoft MB-910 exam official information: This exam measures your ability to describe the following: Dynamics 365 Customer Insights; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; and explore the core capabilities of customer engagement apps in Dynamics 365.
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