MB-240 Online Practice Questions and Answers

DRAG DROP

You have the Universal Resource Scheduling (URS) security role.

Your organization creates a custom entity. The records for the entity need to be scheduled to resources.

You need to enable the new entity to be scheduled. You select the entity that needs to be enabled and need to continue the set up process.

Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

You are installing the Microsoft Dynamics 365 Field Service mobile app for a customer. You need to highlight the features that are available on the mobile app to the customer. Which three features are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Route Schedule Optimization

B. Offline Capability

C. Guides

D. Capture Customer Signature

E. Barcode Scanning

You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the

Customer Asset is selected.

Solution:

1.

Create a quick view form on the Customer Asset.

2.

Add the Parent Asset and Master Asset to the new quick view form.

3.

Add the Customer Asset quick view form to the work order.

4.

Publish the customizations. Does this meet the goal?

A. Yes

B. No

You created a work order and added a price list to that work order.

You need to anticipate what will happen when you add an additional work order product which is missing from the work order price list.

What is the outcome?

A. The application allows the product to be added and sets the price to zero during the calculations.

B. There will be an error indicating that the product does not belong to the work order price list.

C. The application provides an option to add the product to the work order price list.

D. The list price on the newly-added product record will be used in the calculations.

You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.

Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey.

In which two survey elements can you add these variables? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Section description

B. Footer text

C. Post-survey message heading

D. Survey header

You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were never received back in IoT

Central.

You need to resolve the issue.

Which should you do?

A. Confirm that the Power Automate When a work order is created in Connected Field Service, update IoT Central is set up properly.

B. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.

C. Reconfigure the devices and send an update to IoT Central.

D. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.

You are assigned to a Microsoft Dynamics 365 Field Service implementation for a Gym and Fitness company.

You need to distribute a survey to any customers who sign up for a monthly subscription. The Customer Experience Manager wants to send the survey with a custom email address instead of using the default Dynamics 365 Customer Voice

survey email address.

Which two actions should you perform? Each answer presents a complete solution.

NOTE: Each correct selection is worth one point

A. Add a custom email address in the Microsoft Power Platform Admin Center.

B. Add and verify a domain in the Microsoft Power Platform Admin Center.

C. Add a custom email address in the Microsoft 365 Admin Center.

D. Add and verify a domain in the Microsoft 365 Admin Center.

You are managing a Microsoft Dynamics 365 Field Service implementation with model-driven apps for each workstream. Users are reporting that they see all workstream model-driven apps when they log into Dynamics 365, even though only

a single workstream is relevant to their work.

You need to configure the model-driven apps to ensure users can only see the single model-driven app relevant to their work.

What should you do?

A. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system administrator security role.

B. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system customizer security role.

C. Ensure each model-driven app is saved with the workstream security roles applied, each user is only given the security role relevant for their workstream.

D. Ensure each model-driven app is saved with all security roles applied, and each user is only given the security role relevant for their workstream.

You are configuring work orders for technicians to complete the onsite service.

When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service.

Which option should the technician use to enter their time spent?

A. Work Order Service

B. Field Service Product Type as Non-Inventory

C. Field Service Product Type as Inventory

D. Work Order Resource Booking

You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities. What should you do?

A. Go to the mobile offline profile, and add the entity.

B. Create a new role and assign it to the technicians.

C. Add the entity to the site map of the Field Service mobile model-driven app.

D. In the mobile offline profile, add a custom data filter to the entity.

You recently created a new schedule board tab.

You need to ensure that only a subset of users can view this new tab.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Ensure the schedule board tab is configured to be shared with specific people.

B. From the schedule board setting, ensure the record is shared with the appropriate users or teams.

C. From the schedule board setting, email the record link to the appropriate users or teams.

D. Ensure the users have the proper security role.

You are a Dynamics 365 for Field Service system administrator.

You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.

Solution: You implement the following configuration changes.

1) Create Agreement 2) Define Booking Setup 3) Set Booking Recurrence 4) Create Invoice Setup 5) Define Invoice Recurrence

Does this meet the goal?

A. Yes

B. No

You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.

You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.

Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

A. Incident Type contains appropriate Service Tasks, Products, and Services.

B. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".

C. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".

D. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services

You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.

You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where

the client is located.

As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.

What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.

A. Add a regional price list to the agreement that includes the price for products and services used.

B. Add a regional price list to the work order product that includes the price for products and services used.

C. Add a territory relationship to the work order that includes the price for products and services used.

D. Add a regional price list to the work order type that includes the price for products and services used.

E. Add a territory relationship to the agreement that includes the price for products and services used.

The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.

The manager is unable to optimize requirements and bookings related to work orders.

Which three settings are required? Each correct answer presents part of the solution.

A. Assign the Field Service-Administrator security role to the RSO user.

B. Add the RSO dispatcher role to a dispatcher.

C. Enable Resource Scheduling Optimization.

D. Set Connect to Maps as Yes.

E. Add RSO to the profile Field Service-Administrator.