Microsoft MB-230 dumps - 100% Pass Guarantee!

Correct Answer: A

Reference: https://www.inogic.com/blog/2016/10/display-survey-questions-conditionally-for-voice-of-customer-in-dynamics-crm-2016/

Correct Answer: D

Define subjects to categorize cases, products, and articles.

To edit a subject, in the Subject Tree, select a subject, and then under Common Tasks select Edit Selected Subject.

Reference:

https://docs.microsoft.com/en-us/power-platform/admin/define-subjects-categorize-cases- products-articles

Correct Answer: A

Routing rules define how conversations are routed to different queues. Each routing rule has a condition and a destination queue. If the rule condition is evaluated as True, then the conversation is routed to the destination queue.

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/routing-rules

Correct Answer: A

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of- customer/design-basicsurvey#clone-or-import-an-existing-survey

Correct Answer:

Box 1: Fulfillment preferences

Fulfillment preferences are customizable entities that let you choose how schedule assistant results are displayed, like with neat hourly appointments or morning and afternoon time windows.

By default, the schedule assistant displays results based entirely on resource schedules and the earliest available time, such as 10:39 AM. With fulfillment preferences set to hourly, the same resource's availability shows as 11:00 AM. This

makes it simpler for the scheduler to view and understand availability and communicate it to the customer.

Box 2: Time group

Time groups enable schedulers to search and view results as blocks of time when using the schedule assistant. Typical examples include mornings, afternoon, nights, and 2-hour windows. Unlike intervals, time groups do not dictate the start

time of subsequent bookings. Time groups organize results, but leave the start time/arrival time as-is, based on the particular resource's schedule.

When a time group is created for morning (8:00 AM to 12:00 PM) the schedule assistant will display a resource's earliest availability within the defined morning bucket. Results will show a list of possible resources to start at 8:32 AM, 9:07 AM,

and 11:23 AM, and all results will appear within the "morning" time group because the start times fall within the

8:00 AM to 12:00 PM time group.