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ITIL ITIL-TRANSITION dumps - 100% Pass Guarantee!

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Vendor: ITIL

Certifications: ITIL 4 Managing Professional

Exam Name: ITIL 4 Managing Professional Transition


Total Questions: 40 Q&As ( View Details)

Last Updated: Apr 14, 2024

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Total Questions: 40
Single & Multiple Choice 40

ITIL-TRANSITION Online Practice Questions and Answers

Questions 1

Which statement about user communities is CORRECT?

A. User communities are created by service providers to investigate the cause of problems

B. Communities set up by users may be recognized and supported by service providers

C. Informal user communities should be disbanded and merged into official groups

D. Every user community should have at least one super-user

Show Answer
Questions 2

Which charging mechanism could cause the price of a service to change depending on the time of day?

A. Cost

B. Cost plus

C. Market price

D. Differential charging

Show Answer
Questions 3

Which describes the value driven approach to service design?

A. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

B. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation

C. A process improvement philosophy that prioritizes flow efficiency over resource efficiency

D. Designing just enough features to satisfy early customers, and providing feedback for future development

Show Answer
Questions 4

An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.

Which is the BEST approach or technique to resolve this situation?

A. Service integration and management

B. Machine learning

C. Swarming

D. An information model

Show Answer
Questions 5

An organization is reviewing the support of its IT services.

Which is an example of an `outside in' approach?

A. Understanding how infrastructure and application suppliers are involved in the end-to- end value chain for the support of services

B. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services

C. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements

D. Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services

Show Answer More Questions

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