Printable PDFITIL ITIL-TRANSITION dumps - 100% Pass Guarantee!
Vendor: ITIL
Certifications: ITIL Certifications
Exam Name: ITIL 4 Managing Professional Transition
Exam Code: ITIL-TRANSITION
Total Questions: 40 Q&As ( View Details)
Last Updated: Mar 19, 2025
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ITIL-TRANSITION Q&A's Detail
| Exam Code: | ITIL-TRANSITION |
| Total Questions: | 40 |
| Single & Multiple Choice | 40 |
CertBus Has the Latest ITIL-TRANSITION Exam Dumps in Both PDF and VCE Format
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ITIL-TRANSITION Online Practice Questions and Answers
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?
A. Use value stream mapping to help understand the end-to-end flow of user support
B. Encourage teams to collaborate so they can focus on value for users
C. Improve the integration of tools to ensure there are no gaps between processes
D. Review skills and competencies of user support staff to ensure they have the required capability
A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?
A. Omnichannel management
B. Service level management
C. Service interaction method
D. Benefits dependency network
In service relationships what is a benefit of identifying consumer roles?
A. It enables effective stakeholder management
B. It provides shared service expectations
C. It removes constraints from the customer
D. It enables a common definition of value
Which is included in onboarding?
1.
Negotiating service targets with customers
2.
Building awareness of the new consumer
3.
Ensuring resources are prepared for service provision
4.
Designing the service components and infrastructure
A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?
A. Service integration and management
B. Machine learning
C. Swarming
D. An information model
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