HD0-300 Questions and Answers

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Help Desk Manager: HD0-300

Rating: 4.6

Vendor: HDI

Certifications: HDI World wide Certification

Exam Name: Help Desk Manager

Exam Code: HD0-300

Total Questions: 176 Q&As

Last Updated: Jan 30, 2023

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Same Questions from the Latest Real Exam

HD0-300 Online Practice Questions and Answers

Questions 1

You are supporting someone from a different culture. How can you improve your communication? (Choose three)

A. speak slowly and loudly

B. pause to verify understanding

C. encourage the person to ask for clarification

D. use proper/standard language expressions (eliminate slang)

Show Answer
Questions 2

What best describes the role of the support center in the change management process?

A. The support center archives change reports for the knowledge base.

B. The support center authorizes the change after assessing its impact.

C. The support center documents customer queries prior to the change.

D. The support center tracks the impact that the change has on customers.

Show Answer
Questions 3

What is a best practice for building trusting relationships with other support groups?

A. Honor commitments you have made.

B. Implement service level reporting.

C. Market the support center's accomplishments.

D. Participate in quality assurance testing for new releases.

Show Answer More Questions

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