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HD0-100 Dumps

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Vendor: HDI

Certifications: HDI World wide Certification

Exam Name: Help Desk Analyst (HDA)

Exam Code: HD0-100

Total Questions: 116 Q&As

Last Updated: Apr 15, 2024

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HD0-100 Q&A's Detail

Exam Code: HD0-100
Total Questions: 116

CertBus Has the Latest HD0-100 Exam Dumps in Both PDF and VCE Format

HD0-100 Online Practice Questions and Answers

Questions 1

What are three important attributes of high-quality leaders? (Choose three.)

A. They encourage interest and curiosity among subordinates

B. They use authority and control to direct the subordinates

C. They provide a channel through which problems can be aired

D. They stimulate creativity and innovation among subordinates

Show Answer
Questions 2

Which two are characteristics of a team player? (Choose two.)

A. Independence

B. Conformity

C. Courtesy

D. Participation

Show Answer
Questions 3

What are three benefits of a change management process? (Choose three.)

A. Pro-active communication

B. Timely notification to affected parties

C. Documentation of affected systems and processes

D. Timely problem resolution

Show Answer
Questions 4

Which question allows you to determine whether or not your customer is logged on to the network?

A. What is your login ID?

B. Are you logged on to the network?

C. Can you access e-mail?

D. Which drives are displayed on your computer?

Show Answer
Questions 5

Which three metrics would be affected by training? (Choose three.)

A. Abandon rate

B. Average call time

C. After call work time

D. First call resolution

Show Answer More Questions

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