GCP-GC-IMP Online Practice Questions and Answers

Where can you find people in your organization and add external contacts to the organization?

A. Documents

B. Activity

C. Directory

D. Location

You can add more than one outbound route to the contact center.

A. True

B. False

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A. Resend the invite.

B. Add John to Genesys Cloud again so that a new invitation will be generated.

C. Submit a ticket to Genesys Cloud support.

D. Reset John's password and let him know the password to log in with.

E. Tell John to be patient and wait for the email to arrive.

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT ________.

A. Create a Site

B. Assign the Edge to a Site

C. Configure a trunk

D. Create an Edge Group

E. Associate the network interface

F. Authenticate the Edge

G. Configure the Edge Connectors

Which protocol is used for transporting Digitized Audio?

A. UDP

B. TCP

C. RTP

D. SIP

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A. Activity

B. Chat Icon

C. Documents

D. Admin

Which statement is true regarding chat rooms in Genesys Cloud?

A. Notifications can be turned off per room.

B. There is a maximum of 50 users to a room.

C. You must have the room_user permission to use rooms.

D. Administrators assign people to rooms.

How do you represent your organization when you contact the Genesys Cloud support team?

A. Organization ID

B. Company Name

C. Agent Name

D. ID