EX0-001 Dumps

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Vendor: EXIN

Certifications: EXIN ITIL

Exam Name: ITIL Foundation (syllabus 2011)

Exam Code: EX0-001

Total Questions: 425 Q&As

Last Updated: Apr 17, 2024

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EX0-001 Q&A's Detail

Exam Code: EX0-001
Total Questions: 425

EX0-001 Online Practice Questions and Answers

Questions 1

The consideration of value creation is a principle of which stage of the service lifecycle?

A. Continual service improvement

B. Service strategy

C. Service design

D. Service transition

Show Answer
Questions 2

Which statement about the emergency change advisory board (ECAB) is CORRECT?

A. The ECAB considers every high priority request for change (RFC)

B. Amongst the duties of the ECAB is the review of completed emergency changes

C. The ECAB will be used for emergency changes where there may not be time to call a full CAB

D. The ECAB will be chaired by the IT Director

Show Answer
Questions 3

Which one of the following is an objective of service transition?

A. To negotiate service levels for new services

B. To ensure that service changes create the expected business value

C. To minimize the impact of service outages on day-to-day business activities

D. To plan and manage entries in the service catalogue

Show Answer
Questions 4

Identify the input to the Problem Management process.

A. Request for Change

B. Problem Resolution

C. Incident Records

D. New Known Errors

Show Answer
Questions 5

Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?

A. Service level requests

B. Changes and Releases

C. Password resets

D. Incidents and Problems

Show Answer More Questions

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