E20-920 Online Practice Questions and Answers

An IT organization for a medium sized grocery retailer is considering adopting ITaaS. As a first step, they performed an inventory of all existing IT capabilities to determine the ones that could be offered as stand-alone services to their lines of business through a service catalog.

As a cloud architect on the IT team, what would you recommend?

A. Patch Management

B. Authentication

C. Network

D. Storage

You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities. What would you recommend?

A. Begin development of a self-service portal for the business to develop and deploy applications

B. Attempt to consolidate vendors of hardware and software running in the environment by simplifying workloads

C. Identify applications with workloads that run infrequently or that require boutique services for migration to the cloud

D. Initiate a cloud comparison initiative to compare the price of competing cloud alternatives

A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction.

What impact would this type of structure have on customer satisfaction?

A. Reduction in the supported number of tenants

B. Delays with service authentication

C. Decrease in service performance

D. Delays in problem resolution

A company has asked for your assistance in mapping the act of service termination into their service design process. They have created a list of the key components in the termination process. What factor is outside of this process?

A. Ensuring user information remains private

B. Agreement between parties to terminate the service

C. De-provisioning the service instance

D. Providing a chargeback or showback report

Your company requires a service funding model that will allow it to make short term spending decisions as part of an incremental strategic spending program. Which funding model should you recommend?

A. Central

B. Usage

C. Project

D. Hybrid

A company is considering transitioning to ITaaS. During an exploratory discussion, a potential stakeholder asks for clarification on the key difference(s) between traditional IT services and a cloud services.

What is the correct response?

A. A traditional IT service is often provided without accounting for direct cost or business value to the lines of business; a cloud service is packaged to provide business value to the lines of business and support direct costing through showbacks.

B. A traditional IT service views the physical network architecture as a manually-scaled system; a cloud service relies on an underlying layer of scalable network architecture.

C. A cloud service is any service that uses one of the five tenets of cloud computing; a traditional IT service uses guidelines from a more traditional computing model.

D. Both traditional IT services and cloud services are capable of driving value for the lines of business through service catalogs and degrees of automation; cloud services make use of cloud tenets and are designed to scale vertically.

An IT organization adopted the ITaaS model to offer services to their business units. They want to assess their readiness for creating and operating cloud services. What would be an appropriate assessment for them to perform related to governance?

A. Assess the readiness of the current service catalog

B. Determine the cost information needed for charging any service

C. Assess the skills of the IT staff to determine training needs

D. Assess the compliance needs and requirements for any service

A company wishes to transform to using cloud services. They have a good understanding of Service Oriented Architecture (SOA), but have not established the needed education, teamwork, and discipline to take them through the full ITaaS implementation.

As their cloud architect consultant, you need to take them to the next level in the service orientation maturity model. What is the next level?

A. Service Aligned

B. Service Capable

C. Service Aware

D. Self-Service

An IT department is using a number of tools to automate the expansion and contraction of the cloud resource pools. Which cloud feature are they implementing?

A. Elasticity

B. Monitoring

C. Trust zones

D. Chargeback

An organization is using a hybrid cloud for services. Services are designed to use Load Balancers. Orchestration workflows are designed so that services instances are placed in multiple fault domains. Why are services designed in such a manner?

A. Minimize impact of security breech

B. Mitigate risk to service availability

C. Mitigate risk to service integrity

D. Minimize impact of governance policies

What is characteristic of the IT-as-a-Service phase of IT transformation?

A. Automation

B. Chargeback

C. Service level management

D. Shared resource pools

A mobile company has processes in place for service support. One process facilitates collaboration and is a placeholder for functional requests; another process contains metadata on systems, network, and software. What types of processes are these?

A. Configuration Management and Incident Management

B. Change Management and Release Management

C. Change Management and Incident Management

D. Configuration Management and Release Management

Your organization has been researching the benefits of using a cloud service provider. Their marketing material clearly describes how their predefined device catalog would dramatically reduce service commissioning timing and guarantee a consistent user experience. However, the presentation does not associate a direct financial value to the service catalog.

You are helping to create an initial justification report for using the cloud provider's services. What category would the non-financial benefits of the service catalog fall under?

A. Time-to-implement

B. Time-to-deploy

C. Time-to value

D. Time-to-deliver

The CTO of a company has engaged your services to transform the IT department to run ono pre-assembled infrastructure. As the internal team lacks experience in this field, they are searching for simple infrastructure solution which IT can place in a single cloud layer on.

Which infrastructure solution would you direct them towards?

A. Converged infrastructure blocks

B. Turn-key racks

C. Application system racks

D. Web-scale appliances

A financial organization recently deployed a private cloud. They also are planning to use public cloud services to meet their business application demands. They need to implement a measured services and chargeback methodology.

Based on best practices, which solution provides accurate and transparent reporting to the consumer?

A. Use a mash-up of the internal private cloud and the public cloud metrics

B. Deploy an internal tool to measure the private cloud metrics and use an independent tool to measure public cloud metrics

C. Deploy an internal tool to measure the private cloud metrics and use public cloud vendor-specific tool to measure the public cloud metrics

D. Use public cloud vendor-specific tool to measure both the public and private cloud metrics to get more visibility.