DEV-450 Online Practice Questions and Answers

If two objects have a parent-child relationship, how can a user access the child record from the parent record?

A. Lookup field

B. Related list

C. Custom link

D. Child field

What must an administrator do when creating a record type?

A. Add the record type to the required user records.

B. Assign the record type to the appropriate profiles.

C. Create a new page layout for the record type.

D. Set the field-level security for the record type.

The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.

What data type should be used when creating the custom field?

A. Lookup filter

B. Lookup relationship

C. Formula

D. Hierarchical relationship

Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue ?North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue ?World.

What solution will satisfy this requirement?

A. Using a Trigger, change the owner of Cases outside the US to Queue ?World.

B. In Case Support Settings, change Default Case Owner to Queue ?World.

C. In an Active Case Flow, change the name of the Queue to World.

D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue ?World.

Which three fields are available in Locale Settings on the User Record? (Choose three.)

A. Email Encoding

B. Locale

C. Time Zone

D. Currency

E. Language

Universal Containers wants to proactively alert each of its sales team users 30 days before their account renewal is due. To do this, a `required' custom account date field named `Renewals' has been created to hold the accounts' Renewal date. The default is one year from `Create Date'. A validation rule ensures the date value entered is at least 30 days into the future. An Email alert and Email template has been created and is set to be delivered to the Account Owner recipient.

What kind of workflow action is needed to complete this requirement?

A. Time-Triggered Workflow Action

B. Time-Dependent Workflow Action

C. Date-Triggered Workflow Action

D. Date-Dependent Workflow Action

Which two ways should Knowledge articles be used? (Choose two.)

A. To display Salesforce Answers.

B. To display for customer self-service.

C. To display Salesforce Solutions.

D. To resolve customer cases.

Universal Containers wants to understand all of the configuration changes that have been made over the

last six months.

What tool should an Administrator use to gather this information?

A. Setup Audit Trail

B. Debug Log

C. Custom Report Type

D. Network Access Settings

When converting a lead, how can an administrator capture custom lead data on the converted contact?

A. Use the lead conversion wizard to select the fields.

B. Map custom lead fields to custom contact fields.

C. Use the data loader to move the custom lead data.

D. Map custom lead fields to standard contact fields.

Sales management at Universal Containers needs to display the information listed below on each account record. Amount of all closed won opportunities Amount of all open opportunities

What feature should an administrator use to meet this requirement?

A. Calculated columns in the related list

B. Cross-object formula fields

C. Workflow rules with field updates

D. Roll-up summary fields

Universal Containers uses a custom field on the account object to capture the account credit status. The

sales team wants to display the account credit status on opportunities.

Which feature should a system administrator use to meet this requirement?

A. Lookup field

B. Roll-up summary field

C. Cross-object formula field

D. Workflow field update

Which two are capabilities of the content delivery feature of Salesforce Content? (Choose two.)

A. Associate the content delivery with a Salesforce record.

B. Password protect content deliveries that contain sensitive data.

C. Customize the URL assigned to the content delivery.

D. Encrypt certain content delivery files.

Which three are Chatter features? (Choose three.)

A. Notes

B. Bookmarks

C. Recommendations

D. Feeds

E. Events

Universal Containers has two sales groups. Each group has its own unique sales process.

How can an administrator ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

A. Multi-select picklists

B. Record types

C. Page layouts

D. Roles

What does campaign influence allow a user to do?

A. Adjust the percentage of influence each campaign has on an opportunity.

B. Summarize campaign member statistics on a campaign.

C. Report on the campaigns that have contributed to an opportunity.

D. View the entire campaign hierarchy.